Luis Mora

Luis Mora

About

Detail

Data Analyst | Power BI | Jira | Salesforce Analytics | Google Analytics | Scrum Professional | Workforce Management |
Alajuela, Alajuela Province, Costa Rica

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Résumé


Jobs verified_user 0% verified
  • Peer Data
    Product Management Analyst
    Peer Data
    Oct 2024 - Jan 2025 (4 months)
    Responsible for gathering requirements for new stories in Jira. In charge of daily updates in Jira, following Agile and Scrum methodologies for each sprint. Managing sprints in terms of compliance and story management. Process mapping lead for various company initiatives. Creating documents based on business needs.
  • Us tech Solutions
    Data Analyst - Intel
    Us tech Solutions
    Jul 2024 - Current (1 year 11 months)
    Ensure data accuracy, consistency, and reliability by maintaining a centralized, real-time source of truth for factory equipment. Standardize and validate equipment configuration data to align with operational and business needs. Implement data quality controls and verification processes to maintain system integrity. Drive process optimization through automation and analytics to improve efficiency and decision-making. Lead training programs to enhance team proficiency in data management, analysis, and digital tools.
  • London Media
    Data
    London Media
    Jun 2023 - Apr 2024 (11 months)
    Responsible for generating reports on marketing performance tailored to specific campaign types across various accounts/clients. o Developed dashboards using Power BI and Salesforce to visualize and analyze marketing data effectively. o Led process improvement initiatives and implemented projects to enhance efficiency and effectiveness in marketing operations.
  • Amazon
    CXQO Workforce CP Analyst I Business Analyst I
    Amazon
    Nov 2021 - Jan 2023 (1 year 3 months)
    o In charge of launch the SJO WFM team o Owner of the Documentation repository for SJO on WFM topics o Owner of schedule change process by reviewing the Staffing outlook. o In Charge of Staffing Outlook and HC planning based on CP need. o In charge of break and lunch planning to avoid capacity gaps o Process improvement and project implementation a cross network (SJO IND) o Assuming a Lead role for Development as CP Analyst lead for the 3 L4’s on the team.
  • Amazon
    Avoc Workflow Analyst, Progam Manager I
    Amazon
    Mar 2016 - Feb 2022 (6 years)
    -CSA Spain Retail - CS Workflow Associate -IT Support Engineer T1
  • Equifax Costa Rica
    Data Analyst Support
    Equifax Costa Rica
    Mar 2015 - Apr 2016 (1 year 2 months)
    Data Analyst Support
  • Convergys
    Network services and internet support Engineer
    Convergys
    Aug 2014 - Mar 2015 (8 months)
    Network services and internet support at Verizon
  • HP
    Second Level Support Tactical Incident manager
    HP
    Mar 2010 - Mar 2014 (4 years 1 month)
    Ericsson Service Desk Ericsson Service Desk Second level Agent Ericsson team manager
Education verified_user 0% verified
  • Universidad Latinoamericana de Ciencias y Tecnología
    Cyber Security, Information Technology
    Universidad Latinoamericana de Ciencias y Tecnología
    Jan 2017 - Current (9 years 5 months)
  • Universidad Latina de Costa Rica
    Bachelor of Technology - BTech, Information Technology
    Universidad Latina de Costa Rica
    Jan 2014 - Dec 2014 (1 year)
  • Universidad Latina de Costa Rica
    Bachelor of Technology - BTech, Cisco CCNA II Routing:
    Universidad Latina de Costa Rica
    Jan 2012 - Dec 2012 (1 year)
  • Universidad Latina de Costa Rica
    Universidad Latina de Costa Rica
    Universidad Latina de Costa Rica
    Jan 2011 - Dec 2011 (1 year)
  • Liceo Ing Carlos Pazcua Z
    High School Diploma
    Liceo Ing Carlos Pazcua Z
    Jan 2002 - Dec 2007 (6 years)