LUIS MOLINA GUTIERREZ Senior Executive Assistant

Executive Administrative Assistant

IBM

Jan 2022 - Current (4 years 9 months)

• Operational Support: Manage complex global operations for VPs, making independent judgment calls to align workflows with business priorities.
• External Communications: Act as the primary point of contact for third parties, ensuring smooth information gathering and issue resolution.
• SOP Management: Follow and maintain structured documentation in Notion and Trello, identifying "edge cases" and proactively flagging workflow inconsistencies. Proactively audit operational workflows to design and implement automated Standard Operating Procedures (SOPs), leveraging AI tools and structured documentation to streamline recurring executive tasks and reduce turnaround times.
• Documentation: Maintain high accuracy in handoffs and pr

Seller Support Associate

Amazon

Jan 2020 - Dec 2022 (3 years)

• Investigative Mindset: Resolved complex technical issues by spotting patterns and discrepancies in operational data, applying an accounting-style attention to detail. Managed complex data validation and resolved technical issues within internal database systems, which required constant maintenance of accurate records and structured information to ensure operational flow and high-level policy compliance.
• Friction Reduction: Contributed to GEMBA projects to identify and eliminate operational bottlenecks within department infrastructure. Furthermore, my contribution to GEMBA projects involved identifying friction points and improving infrastructure. This analytical mindset, which involved applying project management principles akin to

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Microsoft Azure Management Support

TEKEXPERTS

Jan 2018 - Dec 2020 (3 years)

• Managed data validation and billing processes for Azure clients, ensuring zero errors in high-volume documentation and maintaining 100% accuracy in billing and documentation.
• Coordinated with external partners to gather critical information and resolve account discrepancies independently, applying foundational skills in high-stakes problem-solving and meticulous operational management.
• Leveraged Slack for real-time technical coordination and incident management, facilitating collaboration with engineering teams and ensuring the seamless flow of critical data for billing validations and complex administrative processes. This proficiency in Slack contributed to maintaining operational speed and transparency in a high-stakes te

Tech Support Associate

Concentrix

Jan 2016 - Dec 2018 (3 years)

• macOS Proficiency: Provided advanced technical guidance within the macOS/iOS ecosystem, maintaining expert-level knowledge of Apple hardware and software.
• Leveraging foundational experience in Operations and Administrative Assistance from a previous role at Concentrix, effectively managed high-volume Business Operations Support by adhering to strict Standard Operating Procedures (SOPs) and maintaining accurate case documentation.
• Ensured seamless service continuity through robust Operations Support, including managing external user communications and applying an investigative mindset to resolve systematic errors, directly aligning with the administrative and operational requirements of this VA role.
• Proficiently utili

LUIS MOLINA GUTIERREZ

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LUIS MOLINA GUTIERREZ