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Luis Miguel De Ávila Castillo

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Logistics Coordinator at Lean Solutions Group
Cartagena, Bolivar, Colombia

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Jobs verified_user 0% verified
  • T
    Logistics Analyst
    Texas Tissue Converting LLC
    Jul 2023 - Current (3 years)
    Responsibilities - To addressing any customer queries regarding transportation and active lanes. - To plan, organize, manage and coordinate the transportation of inbound and outbound goods. - To develop and direct end-to-end logistics solutions to ensure timely pick-up and delivery of goods, managing logistics costs to meet budgets and operational plans. - Efficiently schedule appointments, track and manage the calendar, ensuring proper assignment and confirmation with both parties. - Comprehensively manage and oversee the import process of ocean cargo, ensuring documentation control and proper customs clearance. Acomplishment: - Led the logistics area making decisions according to company guidelines, standards and protocols and based on b
  • Lean Solutions Group
    Logistics Coordinator
    Lean Solutions Group
    Nov 2021 - Current (4 years 8 months)
    Responsibilities: - To lead the drayage department, provide national transportation for more than 50 FCL per month and identify the appropriate type of transportation for each type of cargo according to the characteristics of the freight and the specific requirements of the client/receiver. - To conduct negotiations with transportation providers looking for discounted rates to guarantee a net profit margin between 12% and 18% minimum per load. - To perform routing and tracking of loads and oversee all phases from confirmation to final delivery at the receivers' facilities ensuring that shipments are delivered in optimal conditions and on schedule. - To manage and collect signed documentation and supporting documents to pay carriers and invo
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Oct 2020 - Nov 2021 (1 year 2 months)
    Responsibilities: - To conduct customer specific technical support, to assist inquiries, to gather the appropriate solutions, to issue escalations and reports to make decisions and improvement plans. - To share all information about the company's product and services via chats and email in a brief, accurate and concise manner. - To collect and record detailed information about the interactions for analysis, reporting and follow up of the quality follow up with the quality team, always seeking the highest rating from customers. Accomplishments: - Implemented the usage of reply templates optimizing response times with increasing the number of interactions resolved from 20 to 50 per day. - Obtained and maintained a compliance of more than 90%
  • C
    Reservations Agent
    Conrad Hotels Resorts
    Aug 2018 - Oct 2020 (2 years 3 months)
    Responsibilities: - To direct, organize and review the daily revenue of the hotel reservation department in order to know the availability and make use of the hotel's logistics. - To prepare statistical reports through data analysis using MACROS to measure monthly performance and achievement of annual budgets. - To carry out the registration of invoicing, cash flow and supplier control. Also, develop database analysis to know and maintain accurate records in accordance with administrative requirements. Achievements: - Incentivized the culture of teamwork by decreasing registration times by 35% when completing the personal information of the guest and their companions. - Created 100% of a MACRO that allowed automating guest information with
  • C
    Front Desk Agent
    Conrad Hotels Resorts
    Nov 2017 - Aug 2018 (10 months)
    Responsibilities: - To welcome guests at the front desk, confirm reservations, record personal and confidential information in the registration system, also perform the collection of the charges for the booked accommodations and the local taxes (if applicable) at the time of check-in. - To respond to any questions or concerns the guests might have about the hotel and/or the city and direct them to the guest to the service they requested from the front desk. - To recommend places of interest, activities, and restaurants to guests in support of the bellhop and concierge team. Accomplishments: - Proposed and implemented the use of didactic brochures to enhance information regarding the benefits to which guests with membership were entitled, i
Education verified_user 0% verified
  • Universidad de Cartagena  Colombia
    Administrador de empresas, Administración y gestión de empresas, general
    Universidad de Cartagena Colombia
    Feb 2016 - Mar 2022 (6 years 2 months)
  • Servicio Nacional de Aprendizaje SENA
    Tecnologo en Gestion Hotelera
    Servicio Nacional de Aprendizaje SENA
    Jan 2011 - Dec 2012 (2 years)
Projects (professional or personal) verified_user 0% verified