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Luis Mauricio Arias Abarca
About
Detail
Policy Service Representative/ data analitycs
Provincia de San José, Costa Rica
Résumé
Jobs
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Policy Service Representative public Remote experienceStewart TitleSep 2025 - Current (8 months)As a Policy Service Representative, I generated and reviewed detailed reports on issued policies, premiums, and adjustments to support management and accounting teams. I was proficient in utilizing various software systems to accurately process policy changes and updates, resulting in improved data accuracy and client retention. My strong attention to detail and organizational skills ensured timely completion of tasks while maintaining accurate records for future reference. I managed and reconciled policy data across internal and client-facing systems, ensuring accuracy, consistency, and compliance with company and underwriting standards. Additionally, I collaborated with cross-functional departments to streamline policy workflows and enhan- PRODUCTION SUPPORT SPECIALISTStewart TitleDec 2024 - Current (1 year 5 months)As a Production Support Specialist, I have extensive experience collaborating with cross-functional teams to enhance application performance and reliability. My expertise in scripting and automating processes has significantly minimized downtime and improved support workflows. I am well-versed in using title and escrow production software platforms such as Resware and CertifID, and I excel in handling large amounts of data while working under pressure. Additionally, I utilized client relationship management (CRM) tools to effectively manage client records, track cases, and document interactions, ensuring that all client and policy information remained accurate. This coordination with agents and internal teams facilitated timely resolution o
- AASSISTANT STORE MANAGERAcai Super Bowls..Jan 2024 - Apr 2024 (4 months)As an Assistant Store Manager, I supervised daily operations, delegating tasks to ensure excellent customer service while managing inventory, ordering, and organizing stock to maximize sales and minimize waste. I resolved customer complaints and issues promptly and professionally to ensure customer satisfaction. Additionally, I leveraged my skills in client relationship management (CRM) to enhance customer interactions, utilizing point-of-sale and customer tracking tools to monitor sales and manage repeat customers effectively. This approach not only supported promotions but also allowed me to track customer interactions and sales performance, ultimately improving service quality and driving better store results. My experience in sales and
- BOWNER/MANAGERBar Restaurante La Amistad.Feb 2023 - Dec 2023 (11 months)• Managed daily operations, including staff scheduling and customer service, to ensure smooth operation. • Oversaw budgeting and financial planning, resulting in cost savings and increased proficiency. • Utilized CRM tools and customer management systems to effectively track regular customers, manage reservations and events, and handle feedback and complaints, which enhanced customer service quality and retention. • Maintained comprehensive customer information, monitored preferences and visit history, and leveraged this data to support promotions and improve overall business performance.
- LOWNER/MANAGERLibreria La Caribe Siquirres.Jan 2018 - Jan 2023 (5 years 1 month)• Developed and implemented sales strategies resulting in an expanded client base. • Trained and mentored staff on effective sales techniques and customer service. • Conducted regular stock takes and reconciliations, maintaining an organized warehouse environment while ensuring effective communication with diverse individuals. Additionally, demonstrated strong attention to detail in daily interactions, which was crucial for fostering positive relationships and enhancing overall customer satisfaction.
- DFREIGHT BROKERDSW GROUP..Feb 2017 - Mar 2017 (2 months)• Negotiated competitive rates with carriers to secure cost-effective transportation solutions, effectively engaging in transactional sales responsibilities within logistics operations. • Managed multiple shipments simultaneously, ensuring on-time delivery and customer satisfaction through strategic pricing negotiation and deal closing for each shipment. • Developed and maintained relationships with shippers, carriers, and other key industry contacts, leveraging bilingualism to enhance communication and collaboration with US brokers and carriers, thereby improving service efficiency and client relations. This role required a strong focus on customer retention through service reliability, ensuring repeat business and fostering long-term
Education
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- UASSOCIATE DEGREE - DATA ANALYSTUniversidad Hispanoamericana.Jan 2025 - Current (1 year 4 months)
- BUSSINES MANAGEMNTUniversidad de Costa RicaJan 2015 - Dec 2016 (2 years)