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Luis Martin Mena Gonzalez

About

Detail

Mexico City, Mexico

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Firstsource Solutions
    Team Lead
    Firstsource Solutions
    Jan 2025 - Feb 2025 (2 months)
    Firstsource is an Indian-based company dedicated to business process management, current revenue of $940 Million.Led a 10-man team on a Collections campaign
  • TTEC
    Support Agent / Team Lead
    TTEC
    May 2024 - Oct 2024 (6 months)
    TTec is a customer experience and technology company, specializing in outsourcing services for international companies.Started as an agent and got promoted to team lead after 2 months due to an outstanding understanding of the products and policies.Led a 12-agent team for a campaign related to tech and customer support.
  • Kelly Services
    Interpreter
    Kelly Services
    Feb 2024 - May 2024 (4 months)
    Did over the Phone interpretations (Spanish-English) for medical and legal calls.
  • H
    Team Lead
    Hubtek MX
    Dec 2022 - Oct 2023 (11 months)
    Hubtek is an HR staffing company that helps US-based companies (primarily logistics-related) to get staff offshore.Led a 24-agent team, formed of agents of 7 different companies, gave the corresponding reports to the Mexico Director of the company at the time.Created and implemented the system of the company in Mexico to manage the inventory (Laptops, Cables, Desks, Badges, etc.).
  • Tech Mahindra
    Team Lead / Agent
    Tech Mahindra
    Apr 2022 - Oct 2022 (7 months)
    Tech Mahindra is a technology company specializing in offshore management for international companies.Promoted to Team Lead after 3 months.Worked on a telecomm related campaign
  • Cornershop
    Chat Agent
    Cornershop
    Apr 2021 - Mar 2022 (1 year)
    Managed up to 10 chats at the same time in both Spanish and English
  • T
    Telemark Agent
    Telemark
    Aug 2020 - Oct 2020 (3 months)
    Worked at an insurance company phone agent
  • Atento
    Agent
    Atento
    Apr 2020 - Jul 2020 (4 months)
    Worked as a bilingual phone agent for a US-based company specializing in delivery.
  • AT&T
    CS Loyalty Agent
    AT&T
    Oct 2018 - Jul 2019 (10 months)
    AT&T is one of the world's largest telecommunications companies.Worked as a customer loyalty agent, ensuring the customers kept their services with us, doing the extra mile always.
  • R
    Frontdesk Clerk / Manager
    RIU H&R
    May 2016 - Jul 2018 (2 years 3 months)
    Riu Hotels & Resorts is a Spain-based company with a presence all around the globe in some of the most important tourist points.Promoted to Front Desk supervisor after 3 months.Promoted to Night General Manager after 6 months
Education verified_user 0% verified
  • Universidad Nacional Autónoma de México
    Attorney at Law
    Universidad Nacional Autónoma de México
    Aug 2027 - Current
    Currently working in a thesis about the needs of a legislature and control over AI development in Mexico
  • L
    Lean Six Sigma Green Belt
  • C
    Certified Information Privacy Professional (CIPP)