Luis Martin Mena Gonzalez

Team Lead

Firstsource Solutions

Jan 2025 - Feb 2025 (2 months)

Firstsource is an Indian-based company dedicated to business process management, current revenue of $940 Million.Led a 10-man team on a Collections campaign

Support Agent / Team Lead

TTEC

May 2024 - Oct 2024 (6 months)

TTec is a customer experience and technology company, specializing in outsourcing services for international companies.Started as an agent and got promoted to team lead after 2 months due to an outstanding understanding of the products and policies.Led a 12-agent team for a campaign related to tech and customer support.

Interpreter

Kelly Services

Feb 2024 - May 2024 (4 months)

Did over the Phone interpretations (Spanish-English) for medical and legal calls.

H

Team Lead

Hubtek MX

Dec 2022 - Oct 2023 (11 months)

Hubtek is an HR staffing company that helps US-based companies (primarily logistics-related) to get staff offshore.Led a 24-agent team, formed of agents of 7 different companies, gave the corresponding reports to the Mexico Director of the company at the time.Created and implemented the system of the company in Mexico to manage the inventory (Laptops, Cables, Desks, Badges, etc.).

Team Lead / Agent

Tech Mahindra

Apr 2022 - Oct 2022 (7 months)

Tech Mahindra is a technology company specializing in offshore management for international companies.Promoted to Team Lead after 3 months.Worked on a telecomm related campaign

Chat Agent

Cornershop

Apr 2021 - Mar 2022 (1 year)

Managed up to 10 chats at the same time in both Spanish and English

T

Telemark Agent

Telemark

Aug 2020 - Oct 2020 (3 months)

Worked at an insurance company phone agent

Agent

Atento

Apr 2020 - Jul 2020 (4 months)

Worked as a bilingual phone agent for a US-based company specializing in delivery.

CS Loyalty Agent

AT&T

Oct 2018 - Jul 2019 (10 months)

AT&T is one of the world's largest telecommunications companies.Worked as a customer loyalty agent, ensuring the customers kept their services with us, doing the extra mile always.

R

Frontdesk Clerk / Manager

RIU H&R

May 2016 - Jul 2018 (2 years 3 months)

Riu Hotels & Resorts is a Spain-based company with a presence all around the globe in some of the most important tourist points.Promoted to Front Desk supervisor after 3 months.Promoted to Night General Manager after 6 months

Luis Martin Mena Gonzalez

About

Detail

Timeline

Résumé