L
Luis Manuel Alcázar Quinto
About
Detail
Economista
Departamento del Magdalena, Colombia
Résumé
Jobs
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Rebates AnalystMedtronicNov 2024 - Current (1 year 6 months)As a Rebates Analyst, I was responsible for analyzing rebate programs, ensuring accuracy in financial reporting, and providing insights to optimize rebate strategies. This role required meticulous attention to detail and strong analytical skills to assess data trends and customer purchasing behaviors. Additionally, I worked remotely, which allowed me to develop my typing skills by correcting information in customer and internal databases, as well as entering new purchasing data. This experience not only enhanced my data management capabilities but also enabled me to create valuable insights from the data, contributing to more informed decision-making processes.- Risk and Fraud Prevention Operations AnalystZubaleAug 2023 - Current (2 years 9 months)• Reviewed the tasks performed in Zubale's App, ensuring compliance with client-specific approval or rejection criteria. • Maintained active communication with operations and other teams to facilitate smooth workflow and issue resolution. • Addressed questions and issues submitted through internal tickets, providing timely solutions to enhance operational efficiency. • Validated user information as part of the KYC process, ensuring adherence to regulatory standards. • Compiled and sent reports and follow-up emails to stakeholders, keeping them informed of progress and outcomes. • Leveraged database management systems to efficiently track and manage information, enhancing data accuracy and accessibility. Additionally, adapted to a
- RPersonal BankerRAPPIPAY SASOct 2021 - Nov 2023 (2 years 2 months)• Provide comprehensive management of the assigned portfolio, demonstrating in-depth knowledge and active management through outbound campaigns, while ensuring quality assurance. • Portfolio management aimed at achieving acquisition, balances, and collection goals. • Customer service. • Analysis and tracking of quality. • Detailed knowledge of operation metrics and processes. • Escalation of cases and general process details, monitoring their resolution. • Raising operational alerts and service delivery. • Proposing ideas and supporting the design, definition, and implementation of strategic projects and initiatives related to eliminating customer pain points and achieving excellence in the experience. • Promoting the custom
- ACustomer Service RepresentativeAMAZON OPERATION SERVICES COLOMBIA SASApr 2021 - Oct 2021 (7 months)• Assisted customers in making purchases on the company's website or app, ensuring a seamless shopping experience. • Resolved issues related to orders, customer accounts, or technical failures in the sales platform, maintaining high levels of customer satisfaction. Additionally, I participated in projects to provide office support to team managers, which enhanced overall operational efficiency and improved communication within the organization. I also utilized database management systems to consult and update customer information, ensuring accurate records and facilitating better service delivery.
Education
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- EconomistUniversidad del MagdalenaFeb 2014 - Dec 2018 (4 years 11 months)