Luis Lopez

Citrix IT operations Engineer

Takeda Pharmaceuticals

Jan 2023 - Jan 2024 (1 year 1 month)

Citrix infrastructure administration and support. Server and VDA updates and patching. L2 incident troubleshooting (SSL, StoreFront, Gateway, apps). NetScaler security and performance optimization. Network connectivity troubleshooting.

Application Virtualization Engineer

Takeda Pharmaceuticals

Jan 2023 - Current (3 years 7 months)

Provide administration, maintenance, operations, and troubleshooting for Citrix Cloud DaaS and related application environments. Review, analyze, and implement resource recommendations to maintain or improve service levels and performance. Complete Level 3 platform support and maintenance activities. Provision, manage, and maintain supporting software infrastructure. Collaborate with infrastructure, network, and security teams on environment provisioning, service configuration, and capacity planning. Participate in support rotation, respond to system alerts, and triage issues with technical support, managed services, and cloud operations teams. Develop and maintain application documentation alligned with the best documentation practices.

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System administrator Engineer

NTT DATA SERVICES MEXICO

Jan 2022 - Jan 2023 (1 year 1 month)

Active Directory users and computer administration. Creation and account license renovation. Administration of trusted domains on AD. VDI and VDA troubleshooting Citrix L1 and L2 trobleshooting. Citrix Workspace administration.

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Service Desk Analyst

NTT DATA SERVICES MEXICO

Jan 2020 - Jan 2022 (2 years 1 month)

Ticket creation, follow and closing. Handling basic app services like O365 suite,Azure, Intune, VPN, QAD, SAP, and others. L1 and L1.5 troubleshooting.

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Volunteer Social Media Coordinator

AISEC-

Dec 2018 - Jan 2019 (2 months)

Internship

AIESEC

Jan 2018 - Jan 2019 (1 year 1 month)

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