Luis Guillermo Juarez

Experienced bilingual Network Support Specialist with over 10 years of expertise in troubleshooting, monitoring, configuring, and maintaining LAN/WAN, VLANs, VPNs, and enterprise networking infrastructures. Skilled in diagnosing and resolving network performance issues, ensuring maximum uptime, and implementing proactive monitoring solutions to enhance efficiency. Proficient in routing and switching technologies, with hands-on experience configuring and managing Cisco and Juniper devices, as well as deploying network monitoring tools for real-time performance analysis. Strong ability to analyze network traffic, troubleshoot connectivity issues, and optimize performance to meet business demands. Extensive experience in Windows Server administration, Active Directory management, and enterprise-level troubleshooting, including user account management, Group Policy configurations, permissions, and authentication issues. Adept at diagnosing and resolving Windows OS-related issues, software deployments, and system performance optimization. Skilled in managing system upgrades, firmware updates, and patch deployments, ensuring security compliance and adherence to industry best practices. Committed to delivering top-tier technical support, collaborating with cross-functional teams, and swiftly resolving escalated network and system incidents. Highly proficient in system repairs, troubleshooting, and project management, consistently enhancing infrastructure reliability and operational efficiency.