Luis Gabriel Barragan

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WRITING ASSISTANT

Dec 2022 - Dec 2024 (2 years 1 month)

• Met sales and service quality indicators consistently • Advised customers on product benefits and services • Engaged customers via in-person, phone, and email communications • Organized and scheduled visits with clients and prospects to promote products • Followed company sales protocols and compliance regulations • Identified sales opportunities and expanded existing client portfolio • Evaluated customers' needs to propose suitable and attractive solutions • Negotiated terms with clients and successfully closed sales • Performed post-sale follow-ups to assess customer satisfaction . Delivered customer support via phone, chat, and email channels • Applied strategies to enhance overall customer experience • Conducted post-sale s

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Business Development Specialist

Auto Pro

Aug 2022 - Feb 2026 (3 years 7 months)

WRITING ASSISTANT

Alorica

Jul 2022 - Nov 2022 (5 months)

• Provided responsible, friendly, and punctual customer service • Embraced change as a positive advantage • Utilized analytical and leadership skills in customer interactions • Conducted customer prospecting and developed active listening abilities . Delivered persuasive communication and attentive client support • Maintained a commercial vision oriented towards sales closure

WRITING ASSISTANT

Teleperformance

May 2022 - Dec 2024 (2 years 8 months)

CO-PILOT

Volaris

Jun 2021 - Dec 2021 (7 months)

• Applied aviation safety procedures throughout flights ◦ Piloted commercial aircraft for domestic and international routes . Planned flight routes and managed airport operations ◦ Analyzed meteorological information for flight preparation • Maintained communication with air traffic control and ground personnel • Performed pre-flight electronic system inspections • Coordinated and monitored crew performance • Managed aircraft taxiing and final positioning after landing • Operated radio equipment for takeoff and landing clearances • Supplied instructions to onboard crew before and during flights • Made critical decisions responding to flight condition changes • Calculated aircraft fuel requirements per flight • Analyzed aircraf

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COMMERCIAL MANAGER

CATIB

Nov 2018 - Nov 2019 (1 year 1 month)

• Assisted in repair of aircraft equipment and systems • Identified new commercial opportunities to expand business • Strengthened client relationships and fostered customer loyalty • Coordinated activities to reach established commercial goals • Evaluated sales team performance • Supervised commercial department personnel • Managed relationships with suppliers and distributors • Oversaw marketing material organization and design • Led comprehensive project management including budgets and HR . Effectively resolved client issues to maintain retention and portfolio • Coordinated interdisciplinary teams efficiently • Expanded customer base and increased retention rates

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COMMERCIAL PILOT

ALFE

Aug 2018 - May 2022 (3 years 10 months)

. Piloted commercial aircraft on national and international flights • Coordinated with auxiliary pilots and flight engineers • Communicated with control towers and ground staff • Evaluated weather information for flight planning • Supervised takeoff and landing operations • Inspected electronic systems before flights • Managed crew work coordination and monitoring • Navigated aircraft at optimal altitudes and speeds • Operated aircraft ground movements post-landing • Provided in-flight crew instructions • Executed safety decisions during abnormal flight situations • Assessed fuel needs and aircraft system functions • Balanced passenger and cargo load distribution . Controlled boarding processes and monitored climate conditions b

Luis Gabriel Barragan

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