Site Reliability Engineer
FICO
Nov 2020 - Nov 2022 (2 years 1 month)
Site Reliability Engineer (SRE) | FICO
Critical Infrastructure & Service Availability: Monitored and maintained key processing queues and application services for FICO’s SaaS fraud detection platform, ensuring high availability, system resilience, and low latency for mission-critical operations.
Cloud & Container Management: Oversee operational health and performance of microservices deployed on AWS (containers) and Kubernetes clusters running on Linux environments.
Deployment & Release Management: Partnered closely with DevOps teams to execute production releases, handle redeployments, and ensure seamless software updates with minimal downtime.
Incident & IT Service Management (ITSM): Managed tickets, incidents, and