Luis Enrique Trejos Production Operations / IT Operations (ITOM) Analyst

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Identity & Access Management (IAM) Specialist

Stewart Title

Mar 2021 - Current (5 years 7 months)

Lead cross-functional IAM initiatives and document SOPs and operational workflows. Assess access processes and recommend scalable, secure solutions. Participate in vendor evaluations and governance activities.
Support Specialist, Configuration & Incident Management

Stewart Title

Mar 2021 - Current (5 years 7 months)

Perform incident queue management, ensuring correct assignment, prioritization, and SLA compliance. Support P1 / critical incident categorization, escalation, and coordination across resolver groups. Track and control the full incident lifecycle from detection through resolution and closure. Support fix plans, corrective actions, and remediation tracking following incidents. Analyze incident trends, alerts, dashboards, and operational metrics to identify recurring issues. Support monitoring and observability using dashboards and reports (ServiceNow, Power BI, application consoles). Support discovery and inventory activities to maintain accurate CMDB relationships and asset visibility. Act as escalation point for production operational issue
Change & Configuration Management Analyst

DXC Technology

Feb 2014 - Jan 2021 (7 years)

Facilitated ITIL-aligned Change Enablement for production services to minimize disruption. Supported CAB processes, coordinated communications, and led post-implementation reviews. Delivered SLA, KPI, and operational performance reporting.

Education 0% verified

Luis Enrique Trejos

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Luis Enrique Trejos

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Behavioral traits