Luis Diego Bolanos Sanabria
About
Detail
Email Marketing Deployment Specialist
Costa Rica
Contact Luis regarding:
work
Full-time jobs
Starting at
USD1.2k/month
Résumé
Jobs
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Email Marketing Deployment SpecialistCheetah DigitalMar 2018 - Jul 2022 (4 years 5 months)- PC Refresh SchedulerMckessonNov 2016 - Mar 2018 (1 year 5 months)McKesson PC Refresh Project scheduler. Project start date on Costa Rica: November 2016 McKesson Contractor from DXC Costa Rica. In charge of coordinating PC changes between US-based McKesson employees and the Computer Depot, placing WO´s in HP Asset Managment (HPAM) system. Target: between 400 and 1000 employees per quarter, with email and phone contacts. Responsabilities: contact users by email, coordinate with them a date and time, coordinate with local Techs in offices for best date and time, reschedules, calendar managment. Tools: Outlook, HPAM, Excel, Lync, phone.
- Help Desk AgentPerfiles TecnológicosDec 2014 - Nov 2015 (1 year)Windows, Office Package, VPN support agent. Contractor for HPE Costa Rica.
- HService Desk AgentHEWLETT PAC KARDENTERPRISEDec 2014 - Mar 2018 (3 years 4 months)Service Desk Support for McKesson. Full time employee since Nov. 2015. Customer Satisfaction Analyst. Level 2 Back Up. Process Refresh training. In charge of password reset in Active Directory, unlock accounts, password changes on SAP CP1 CP2 and PRD, O365 migration and installation asssitance, Office asssitance, remote control of computers, installing network printers, etc.
- Customer Service RepresentativeConvergysJun 2013 - Jul 2014 (1 year 2 months)
- MOficinistaMinisterio de Obras Públicas y TransportesJul 2010 - Apr 2013 (2 years 10 months)
Education
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- ULicenciatura, DerechoUniversidad Panamericana de San JoséJan 2010 - Jan 2013 (3 years 1 month)
- UDerechoUniversidad de Costa Rica Sede del PacificoJan 2007 - Jan 2010 (3 years 1 month)