Luis De Jesus
About
Detail
Santo Domingo, Distrito Nacional, Dominican Republic
Contact Luis regarding:
work
Full-time jobs
Starting at
USD5.5/hour
Résumé
Jobs
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20% verified
Care Support Coordinator verified_user Verified experienceSpring HealthJun 2025 - May 2026 (1 year)• Support patients with completing and submitting paperwork for
mental health disability leave and workplace accommodations.
• Serve as the main point of contact between patients, caregivers,
healthcare providers, and insurance companies to ensure clear
communication and timely follow-ups.
• Schedule initial and follow-up appointments with caregivers, helping
maintain continuity of care.
• Assist members with navigating the platform and resolved technical
issues to ensure a seamless experience.
• Provide floor support to team members, offering guidance and
assistance with complex cases or process questions.
• Share process improvement ideas with leadership to help streamline
workfl- CPatient Referrals Coordinator And Services Rep.Conviva Care SolutionsJul 2023 - May 2025 (1 year 11 months)• Processed laboratory and specialist referral requests in a timely manner, ensuring patients completed procedures ordered by their primary care physicians.
• Reviewed and routed clinical documentation to ensure accessibility for primary doctors, nurses, and medical assistants.
• Maintained ongoing communication with members and specialist facilities to coordinate referral orders, schedule appointments (including follow-ups and procedures), and confirm timely receipt of required documentation.
• Monitored appointment adherence and followed up with patients and providers to support continuity of care.
• Leveraged experience in coordinating patient transportation services, which involved managing complex scheduling, commun - DClient Service Associate Chat And EmailsDr. Squatch SoapAug 2021 - May 2023 (1 year 10 months)• Assisted customers with inquiries regarding order status, new
purchases, and previous transactions.
• Served as a product advisor, recommending solutions aligned with
customers' preferences and needs.
• Managed replacements and resolved complaints related to damaged,
incorrect, or missing products, ensuring a positive customer
experience. - MSenior Quality Assurance Evaluator And Ops SupportMacys Call CenterFeb 2020 - Aug 2022 (2 years 7 months)• Monitored phone and chat interactions to ensure adherence to
established procedures and workflows.
• Conducted coaching sessions focused on process reinforcement and
strengthening soft skills to enhance service quality.
• Prepared weekly performance reports and participated in team
huddles with operations leadership, providing real-time quality
metrics and service insights.
• Developed support materials and reference guides to help agents
improve efficiency and maintain performance standards.
• Facilitated one-on-one mentoring sessions to support professional
growth and performance improvement within the team. - ASales, Billing And Technical Support AgentAltice USA, Former Cablevision Systems Of Norwalk, CtJan 2019 - Feb 2020 (1 year 2 months)• Assisted customers with cable, internet, and phone service inquiries
and technical concerns.
• Reviewed billing statements and explained service plans to ensure
clarity and transparency.
• Identified customer needs and recommended additional services or
product upgrades when appropriate.
• Performed basic technical troubleshooting and coordinated
technician visits when on-site support was required.
Education
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0% verified
- IComputer Science and EngineeringInstituto Tecnológico de las Américas (ITLA)May 2026 - Current (5 months)Associate of Science
- German LanguageAcademia EuropeaOct 2018 - Current (8 years)No Degree