L

Luis Daniel Piedra Torres

About

Detail

Mexico City, Mexico

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • SiteMinder
    Senior Revenue Growth Consultant
    SiteMinder
    May 2025 - Current (1 year 6 months)
    Develop and execute revenue growth strategies to increase property visibility and booking performance. Manage a monthly pipeline of 500+ leads using Salesforce and SAP, ensuring accurate tracking and follow-up. Partner closely with hotel clients to identify expansion opportunities through diversified distribution channels. Provide consultative support to help clients maximize revenue and optimize their market presence.
  • T
    Inside Sales Representative
    Tiger Drylac
    Oct 2023 - Current (3 years 1 month)
    Manage and support 1,500+ customer accounts across the U.S. East Coast, including MS, KY, AL, NC, TN, DE, and DC. Conduct inventory checks, process purchase orders, and coordinate seamless handoffs to outside sales teams. Use CRM tools, SAP, and multi-channel communication (email, phone, text) to deliver reliable service and drive sales growth. Build strong customer relationships by providing timely solutions and product guidance.
  • Celebrity Cruises
    Sales Representative
    Celebrity Cruises
    Nov 2022 - Feb 2023 (4 months)
    Assisted customers with cruise reservations, upgrades, and itinerary changes. Supported shore excursion bookings and resolved service-related issues with a focus on customer satisfaction. Maintained a high standard of service while managing multiple customer interactions simultaneously.
  • American Express
    Account Specialist
    American Express
    Apr 2020 - Feb 2021 (11 months)
    Handled billing inquiries, payment processing, and account upgrades for U.S.-based cardholders. Delivered personalized, solutions-driven support in a high-volume call center environment. Maintained compliance with security and quality standards while exceeding service expectations.
  • L
    Interpreter
    Language Line Solutions
    Aug 2014 - Aug 2017 (3 years 1 month)
    As an Interpreter, I provided professional English-Spanish interpretation for healthcare providers, government agencies, and customer service teams. I specialized in medical consultations, recorded statements, and complex client support scenarios, ensuring accurate, confidential, and culturally sensitive communication. Additionally, I utilized objection handling skills to effectively address client concerns during interpretation sessions, fostering a more productive dialogue. My experience in consultative selling and sales further enhanced my ability to understand client needs and deliver tailored communication solutions, ultimately improving the overall service experience for all parties involved.
Education verified_user 0% verified
  • O
    High School Diploma
    Orange Glen High School
    Aug 2005 - May 2009 (3 years 10 months)
    Escondido, CA