L

Luis Daniel Mateos Ornelas

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Mexico City, Mexico

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Jobs verified_user 0% verified
  • BairesDev
    Head of Strategic Client Services Processes
    BairesDev
    Nov 2022 - Current (3 years 6 months)
    - Reporting directly to the Chief Customer Officer, I created a custom process architecture that enables seamless operations across the client-facing departments. - I created the area from scratch, using organizational design practices and building upon a careful and conservative workforce demand plan. - I created a unique customer lifecycle framework across post-sales functions that drives integration between areas. - Through automation I drove a decrease of overhead costs by +10 FTEs - I found & corrected inefficiencies in contract management practices that returned 1.5mill. USD in ARR. - I lead the automation of several day-to-day tasks to drive efficiencies and improve customer experience. - I work with internal areas to negotiate proc
  • BairesDev
    Director, Client Services
    BairesDev
    Apr 2022 - Nov 2022 (8 months)
    - Leading a team of 5 Account Managers in the SMB segment for an aggregated portfolio of +100 clients and ~50M USD in ARR. - Directly managing high-potential accounts; expected growth of over 10% year-on-year - Training and mentoring of new joiners through 1:1s, coaching, call monitoring, email wording - Process improvement and development; creating best practices with other managers and VPs that become new policies or procedures. - Created a dashboard for team target-tracking that has been adopted in other segments
  • BairesDev
    Principal Account Manager
    BairesDev
    Aug 2020 - Apr 2022 (1 year 9 months)
    - Managing post-sales client relationships of 30 accounts from different sectors for an aggregated ARR of +10M USD - Brought 4 new clients from referrals in less than 6 mo., 6 in total so far - Major clients in pharma + health - All clients based in Canada, USA, UK, Ireland. - Scored an average of 9.6/10 in client satisfaction surveys on my portfolio of accounts
  • Minsait
    Senior Manager - IT Strategy
    Minsait
    Jan 2020 - Aug 2020 (8 months)
    - Practice head for IT Strategy & Digital Transformation in Mexico - Led two projects focusing on IT transformation roadmaps in the financial services sector - Aided in the implementation of a unified single point of contact for several client-facing services
  • M
    Partner
    Mateos Consulting
    Feb 2018 - Current (8 years 3 months)
    (Non-exec role) - Strategic leadership & oversight of the firm. - Funneling of sales leads to the executive team
  • PA Consulting
    Principal
    PA Consulting
    Feb 2018 - Dec 2019 (1 year 11 months)
    − Led commercial activity as principal consultant for digital projects in multiple sectors. − Led the global FP&A transformational assessment and cost-out recommendations of a music entertainment company (Fortune 500) in the USA. − Developed an IT target operating model for the largest healthcare provider for the west coast in the USA. − Co-led the agile transformation of a major warehouse automation company in the Basque Country, Spain, while also managing projects as a point of contact (PoC) directly with client stakeholders, including CxO and Director level, to ensure exceptional customer service and alignment with client expectations.
  • M
    Non Executive Board Member
    Malafacha
    Aug 2017 - Oct 2019 (2 years 3 months)
    We are a high-end fashion brand based in Mexico City with over 10 years of experience and more than 25 collections.
  • CENTRO diseño  cine  televisión
    Faculty | Teacher
    CENTRO diseño cine televisión
    Jul 2017 - Dec 2017 (6 months)
    Teacher for finance BA classes.
  • L
    Interim Chief Financial Officer
    La Metropolitana
    Jun 2013 - Dec 2013 (7 months)
    − Harnessed the administrative functions for better control of expenditure − Successfully managed the 100% deduction of a 600k MXN government penalty − Brokered a low-interest government loan for machinery investment of over 1M MXN − Led the board to define strategic plan
  • M
    Managing Partner
    Mateos Consultores
    Apr 2012 - Feb 2018 (5 years 11 months)
    − Developed a proprietary sales methodology to manage the entire funnel. − Generated 95% of revenue for 6 years. − Defined the 5-year strategy that led to mean revenue growth of 22% per year. − Led the software development team of a proprietary software solution for ISO management standards. − Defined a proprietary methodology for ISO assessment and implementation delivery. − Authored a role-playing game for service management, "El Restaurante®." − Created, co-authored, and published a management system book edited bi-yearly since 2015. − Acted as the last escalation point for clients, ensuring high levels of customer service and satisfaction while effectively funneling leads to the executive team, which contributed to the ove
  • Foxity
    Service Delivery Manager
    Foxity
    Aug 2011 - Apr 2012 (9 months)
    − Led a successful high-profile international project to achieve ISO 20000 in a Colombian pension fund company − Delivered over 40 training courses focused on best management practices, obtaining an overall 95% satisfaction score on participant surveys − Defined new Lines of Service to generate a new service portfolio − Obtained 100% of customer satisfaction in projects I managed
  • Microsoft
    Field Engineer | Premier Support
    Microsoft
    Mar 2011 - Aug 2011 (6 months)
    − Managed support of large scale (+60k users) government institutions (PEMEX, SEDESOL, SRE) − Solved 98% of issues without recurring to next level support − Established relationships within government institutions
  • ColgatePalmolive
    IT Global Infrastructure Support & Services
    ColgatePalmolive
    Jul 2010 - Mar 2011 (9 months)
    − Led a wireless network installation project of the main warehouse in Mexico’s HQ − Updated telephony and internet service payment records that represented 10% in savings − Negotiated service fees with cellular telephony service provider − Migrated +30 physical servers to virtual machines in 2 months
  • Generalmotors
    Global Computing & Telecomm Services
    Generalmotors
    Jun 2009 - Aug 2010 (1 year 3 months)
    − Negotiated service fees with mobile carrier and purged unclear charges, with a yearly budget of 6M MXN. − Revised the entire cellphone employee contracts to adjust to actual use, saving a little under 20% in monthly charges − Defined a new and automated mobile asset management process that reduced 40% the response time to assign, change or cancel accounts. − Got public kudos by two CxO’s
  • Compucom
    Technical Support Associate
    Compucom
    Jul 2008 - Jun 2009 (1 year)
    − Achieved 6 industry certifications over the course of 8 months − Got promoted to tier 2 support after only 4 months
  • IPN
    English Second Language Teacher
    IPN
    Aug 2006 - Jul 2008 (2 years)
    − Re-enabled language multimedia labs that had not been used for 2 years − Achieved an honourable mention for instruction and English tests
Education verified_user 0% verified
  • IMD
    Advanced Management Program, Business Administration and Management, General
    IMD
    Aug 2024 - Sep 2024 (2 months)
    Skills: Leadership · Executive Management
  • Polimoda
    Certificate, Global Trade in Fashion Industry
    Polimoda
    Jan 2020 - Dec 2020 (1 year)
    Global trade and Italian fashion business model
  • E
    Private Airplane Pilot, Aeronautics/Aviation/Aerospace Science and Technology, General
    EAE
    Jun 2019 - Nov 2022 (3 years 6 months)
  • T
    Practitioner Certificate in Consulting and Change (P3C, Consulting and Change
    The Tavistock Institute of Human Relations
    Jan 2017 - Dec 2017 (1 year)
  • Quantic School of Business and Technology
    Executive MBA, Business Administration and Management, General
    Quantic School of Business and Technology
  • U
    Master's degree, Financial Planning and Services
    UniversitatdeBarcelona
  • Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas
    Bachelor of Engineering (BEng, Information Technology, Telecommunications
    Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas
  • C
    Bachelor of Engineering - BE, Industrial Engineering
    CONAIP
  • Escuela Bancaria y Comercial
    Bachelor of Science (BS, Finance and Banking
    Escuela Bancaria y Comercial
  • Instituto Politécnico Nacional
    Associate of Science (AS, Telecommunications Technology/Technician
    Instituto Politécnico Nacional
  • T
    Teacher's TESOL Diploma, Teaching English as a Second or Foreign Language/ESL Language Instructor
    Teachers College de México
  • CENTRO diseño  cine  televisión
    PostGrad in Future Studies & Prospective Analysis, Cultural Studies/Critical Theory and Analysis
    CENTRO diseño cine televisión
Projects (professional or personal) verified_user 0% verified
    Publications verified_user 0% verified
    • I
      Music production mention
      Indie Rocks
      Jul 2020
      No. 8
    • L
      La luz entre las nubes
      Libros del Marqués
      Jan 2020
      20 year poetry anthology 2000-2020
    • É
      De colaboración y cooperación, blockchain en cadena de suministro
      Énfasis Logística
      Aug 2019
    • S
      Confianza digital para proteger la infraestructura crítica
      Servicio de Protección Federal
      Jul 2019
      Page 4. Summary of conference.
    • M
      Uses of Blockchain in Mexico
      Mexico Industry
      Jun 2019
    • E
      Will blockchain transform logistics?
      Expansión
      May 2019
    • C
      ¿Certificarse o no? Construyendo el caso de negocio
      Consultora
      Mar 2019
      Article in pp. 54-55
    • V
      Establecimiento de Sistemas de Gestión Estandarizados en PyMEs de Tecnología
      Ventana EBC
      Oct 2018
      pp. 20-22
    • OPEN
      Interview
      OPEN
      Aug 2018
    • C
      Standardized Management Systems in Tech SME's
      Cámara Nacional de Empresas de Consultoría CNEC
      May 2018
      Article in pp. 54-55