Luis Corona

Jr. Field Engineer

Nimbus Networks

Aug 2024 - Mar 2025 (8 months)

• Conducted field surveys and implemented Wi-Fi/network infrastructure across client sites. - Installed and configured routers, switches, and Access Points (APs). - Provided direct customer support, managed vendor communication, and delivered project updates within SLA timeframes. - Participated in the deployment and testing of wireless networking solutions and end-user troubleshooting.

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IT Support Engineer

Pastelería Champlitte

Mar 2024 - Aug 2024 (6 months)

• Delivered first-level support for system administration, network issues, and software troubleshooting.
• Managed Windows OS environments and Active Directory tasks including user account provisioning.
• Assisted in firewall rule configuration, ERP system troubleshooting, and CCTV maintenance.
• Supported daily IT operations and documented knowledge base articles for recurring issues.
• Engaged in customer service by interacting with vendors and both internal and external customers during troubleshooting and administrative IT tasks, ensuring effective communication and resolution of issues.
• Provided basic support for VMware, recognizing its importance as many of the company servers operate within this e

IT Intern – Customer Integration Department

Tenaris

Feb 2023 - Feb 2024 (1 year 1 month)

• Analyzed technical incidents and customer data for integration of IT tools with client environments.
• Created SQL queries and Power BI dashboards for internal reporting.
• Collaborated with cybersecurity teams to test and document user stories and system requirements.
• Participated in automation and manual QA processes.
• Engaged in customer service by gathering requirements, keeping clients updated on ticket statuses, and providing live demonstrations of new features in the web tool, ensuring a seamless integration experience.
• Utilized Windows Server to analyze incidents related to various system integrations of the web tool, facilitating connections to multiple relational databases and supporting t

Bilingual Customer Service Representative (IT Support)

Oscar Health

Jun 2021 - Sep 2022 (1 year 4 months)

• Delivered bilingual (Spanish/English) technical support for CRM systems (e.g., Rosco, Jira). - Addressed user issues related to scheduling, eligibility, and system documentation. - Escalated technical concerns appropriately, ensuring compliance with U.S. data privacy regulations.

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Luis Corona

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