Luis Carlos Serrano Business Administrator | Specialist in International

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Senior Director of Leadership

Vikings Dumpster Rental LLC

Feb 2023 - Current (3 years 3 months)

• Operations and Logistics Management, Opening and management of a business unit in Florida, designing the operational model, routes, scheduling, and fleet control. • Environmental and Regulatory Management, Implementation of waste collection and disposal processes in compliance with EPA, OSHA, and DOT regulations. • Technological Optimization and Cost Reduction, Use of real-time monitoring technology to improve efficiency and reduce logistics costs. • Commercial Development and Branding, Execution of commercial strategies that boosted revenue and positioned the brand in a competitive market. • Talent Management and Legal Compliance, Leadership of operational teams and legal representation before regulatory entities, ensuring regulatory com

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Account Manager

Vikings Junk Removal LLC

Sep 2017 - Jan 2023 (5 years 5 months)

• Operational Design and Implementation, Designed the complete operational system, including asset acquisition, routing, and logistics for various types of waste. • Environmental Management and Selective Collection, Implemented differentiated collection schemes and partnerships with recycling centers, ensuring environmental compliance. • Technical Supervision and Maintenance, Oversaw environmental regulations, fleet maintenance, and operational performance by driver and route. • Financial Planning and Expansion, Analyzed logistics costs and led territorial growth strategies based on financial projections. • Leadership and Occupational Safety, Managed a multidisciplinary team and applied occupational health and safety protocols in accordance

Analyst – Code T2 Grade 06

Agencia Nacional de Hidrocarburos

Mar 2016 - Jul 2017 (1 year 5 months)

• Financial and Budget Analysis, Performed budget control, prepared financial reports for oversight entities (Ministry of Finance, Comptroller’s Office), and developed projections for investment and expenditure decisions. • Contract and Project Management, Supported the financial structuring of projects and contracts, and monitored the Annual Procurement Plan (PAAC). • Monitoring and Internal Control, Verified internal processes and indicators, proposing improvements to optimize operational efficiency. • Accounting Analysis and Reporting, Supervised accounting records, accounts payable/receivable, and monthly and annual closings in compliance with regulations. • Coordination and Liaison with Oversight Bodies, Provided financial support to o

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Analyst – Code T2 Grade 06

National Hydrocarbon Agency ANH

Mar 2016 - Jul 2017 (1 year 5 months)

• Financial and Budget Analysis, Performed budget control, prepared financial reports for oversight entities (Ministry of Finance, Comptroller’s Office), and developed projections for investment and expenditure decisions. • Contract and Project Management, Supported the financial structuring of projects and contracts, and monitored the Annual Procurement Plan (PAAC). • Monitoring and Internal Control, Verified internal processes and indicators, proposing improvements to optimize operational efficiency. • Accounting Analysis and Reporting, Supervised accounting records, accounts payable/receivable, and monthly and annual closings in compliance with regulations. • Coordination and Liaison with Oversight Bodies, Provided financial support to o

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Business Development Executive

Pipe Supply And Services

Nov 2012 - Jul 2015 (2 years 9 months)

• Commercial Management and Business Development, Led technical and commercial proposals for bids, coordinating quotations, market analysis, and acquisition of new clients. • Market Expansion and Strategy, Designed commercial strategies alongside senior management to diversify the client base and strengthen the company’s market positioning. • Budget Control and Profitability, Managed commercial budgets and monitored performance by product line, optimizing profit margins and ensuring financial compliance. • Administrative Supervision and Invoicing, Oversaw invoicing and administrative processes, ensuring accuracy and efficient budget execution. • Support in API 5CT and 5B Certification, Supported the achievement of API 5CT and 5B certificati

Junior Operations Coordinator Jr

Atento

Feb 2010 - Oct 2012 (2 years 9 months)

• Daily Operations Management, Coordinated shifts, staff, and call flow, ensuring compliance with SLAs and key performance indicators (KPIs). • Real-Time Monitoring, Adjusted operational resources during peaks, absences, or demand fluctuations to maintain efficiency. • Internal Coordination, Acted as liaison between departments (HR, IT, Quality) to manage incidents, training, and operational processes. • Results Analysis, Prepared periodic reports, monitored KPIs, and proposed data-driven improvements to enhance operations. • Escalation Management, Handled critical cases and complex customer complaints, ensuring timely responses and effective resolutions.

Luis Carlos Serrano

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