Luis Carlos García Suárez Data Center Engineer · Cloud Solutions Architect ·

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Founder — Cloud Solutions Architect & Content Platform Engineer

CGS Computers Gear Software

Jun 2026 - Current (3 months)

Founded and independently operate an AI automation practice spanning a flagship media brand, a PYME automation SaaS, and multiple client deployments — a small team's workload, delivered solo. Recently migrated all project infrastructure from AWS EC2 to Google Cloud Platform Compute Engine (e2-micro, Always Free tier), cutting hosting spend to $0/month. ► Leveraged 33+ years of experience in technology, documentation, project coordination, service delivery, strategic planning, and vendor management to drive end-to-end AI automation solutions. Celeste's Kitchen — celestesingluten.com: ► Architected the cloud production environment (IAM roles, Let's Encrypt SSL, nginx-served Python dashboard). ► Automated pipeline: Claude API scripting →

Data Center Engineer

Hexaware Technologies

Apr 2024 - Jun 2026 (2 years 3 months)

Hexaware Technologies / Northern Trust L2/L3 application and infrastructure support for one of the world's largest global custodian banks — 20+ enterprise platforms across analytics, risk, compliance, and trading. Client: Northern Trust (Chicago, IL) — wealth management, asset management, fund administration, and banking for institutions and corporations worldwide. Platforms: Cognos IBM • SAS • Power BI • SAP BusinessObjects • TIBCO CDV • MUREX • Nasdaq AxiomSL • INCORTA • NICE Actimize • CyberArk • Oracle Hyperion. ► Monitor and maintain Unix, Linux, and Windows systems; administer enterprise cloud infrastructure on MS Azure. ► Operate Dynatrace, SCOM, and Control-M for proactive incident detection and resolution before business impact

L2 Production Support Executive

Tata Consultancy Services

Sep 2016 - Apr 2023 (6 years 8 months)

TCS / Morgan Stanley L2 application support for a global investment bank — analytics, BI, and data virtualization: Tableau Server/Desktop • QlikView • SAS • Informatica PowerCenter • SAP BusinessObjects • TIBCO Data Virtualization • Power BI • OLAP • MS 365. Client: Morgan Stanley — global investment banking and financial services. ► Administered Unix, Linux, and Windows infrastructure; managed enterprise cloud operations on MS Azure. ► Applied proactive monitoring to detect and resolve system and application incidents before business impact. ► Implemented process automation; improved performance and stability across monitored platforms. ► Managed ITSM CVE tracking and disaster recovery in compliance with financial sector controls. ► Res

L2 System Administrator

Tata Consultancy Services

Dec 2015 - Apr 2023 (7 years 5 months)

TCS / Kaiser Permanente L2 application support for a leading US healthcare provider: Alteryx • Tableau Server/Desktop • Informatica PowerCenter ETL. Client: Kaiser Permanente. ► Administered Unix, Linux, and Windows systems; supported cloud operations on AWS. ► Monitored system health; applied performance improvements and operational standards. ► Resolved client queries via ServiceNow and VoIP within ITIL/Agile frameworks and SLA. ► Database maintenance, root cause analysis, system implementations and decommissioning. Tools: VMware vRealize • Dynatrace • RH-Satellite • Splunk • Autosys • Ansible • Docker • Jenkins • OpenShift • ServiceNow • CyberArk • SailPoint • Azure AD • PL/SQL • Bash • Python • PowerShell

SAP Security & GRC Analyst

Hewlett Packard Enterprise

Jul 2015 - Dec 2015 (6 months)

Security analysis and application support in BFSI — SAP GRC 10 Access Control (EAM, BRM, ARM, UAR) • SAP HANA on AWS/Azure/GCP • CyberArk PAM. ► Managed IAM and PAM via CyberArk, SailPoint, and Okta across Unix, Linux, and Windows systems. ► Monitored infrastructure with HPE tooling; enforced ITSM CVE procedures and change management. ► Resolved client queries via ServiceNow and Jira under ITIL/Agile frameworks within SLA. Tools: MicroFocus • SiteScope • HPE InfoSight • Splunk • ServiceNow • CyberArk • SailPoint • Okta • AWS IAM • Azure AD • Oracle AM • Bash • Python • PowerShell

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Technical Support & Incident Management Specialist

TTEC TMobile

Aug 2014 - Jun 2015 (11 months)

Tier 1/2 remote technical support for T-Mobile operations — telephony, networking, IDF/MDF infrastructure, client hardware, and system/application monitoring. ► Diagnosed and resolved hardware/software incidents within SLA targets. ► Maintained Linux and Windows systems; managed user access and authentication. ► Executed store builds, hardware deployment, and equipment decommissioning. Tools: Splunk • Jira • ServiceNow • CyberArk • MS 365 • Bash • PowerShell • LDAP • MS AD • Windows Server

L2 Technical Support Specialist

Teleperformance

Mar 2013 - Jun 2014 (1 year 4 months)

Tier 1/2 remote technical support — telephony, networking, client hardware, and system/application monitoring. ► Diagnosed and resolved hardware/software incidents within SLA targets. ► Maintained Linux and Windows systems; managed user access and authentication. ► Executed hardware deployment, system builds, and equipment decommissioning. Tools: Splunk • Jira • ServiceNow • MS 365 • Bash • PowerShell • LDAP • MS AD • Windows Server

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Consulting Business Owner

Computers Gear Software

Jan 2009 - Dec 2012 (4 years)

Independent IT consulting business — technical support, hardware and software sales, surveillance systems, and networking. ► Installed and configured CCTV/surveillance equipment for small and medium businesses. ► Deployed and maintained networking infrastructure: switches, routers, and modems. ► Configured and maintained point-of-sale systems, PCs, and printers. ► Delivered end-user technical support across hardware and software platforms.

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Agency Owner

Los Cabos Guest Services

Oct 2006 - Sep 2008 (2 years)

Independent concierge and travel agency — Leisure, Travel & Tourism, and MICE Industry. ► Promoted and sold curated tourist packages; advised clients on destinations, accommodations, and activities. ► Built and maintained relationships with hoteliers, local tour operators, and transport providers. ► Resolved client inquiries and service issues throughout the booking and travel process. ► Ensured all required travel documentation, insurance, and permits were in place for each client. ► Collected and analyzed client feedback to improve service quality.

Service Manager

AVIS MEXICO

Aug 2005 - Sep 2007 (2 years 2 months)

Operations management for a high-volume car rental franchise — fleet, staff, customer experience, and P&L. ► Oversaw fleet maintenance, servicing, and availability to maximize utilization and customer satisfaction. ► Supervised front-line staff: scheduling, training, and performance management. ► Streamlined check-in/check-out processes, managed car inventory, and coordinated with service providers. ► Tracked revenues, managed budgets, and ensured profitability of rental operations. ► Implemented marketing strategies to attract new customers and increase rental frequency.

Sales Specialist

Transcabo

Apr 2005 - Jul 2005 (4 months)

Sales and customer service in Leisure, Travel & Tourism and MICE Industry. ► Promoted and sold tourist packages; advised clients on destinations, accommodations, and activities. ► Built and maintained relationships with hoteliers, tour operators, and transport providers to ensure seamless service delivery.

Sales Manager

Maritur DMC

Feb 2004 - Jul 2005 (1 year 6 months)

Destination management company — Leisure, Travel & Tourism and MICE Industry. ► Led sales of bespoke tourist and MICE packages; advised clients on destinations and activities. ► Built and managed relationships with hoteliers, local tour operators, and transport providers. ► Monitored travel trends and competitor offerings to refine packages and maintain market competitiveness. ► Ensured all required travel documentation, insurance, and permits were in place for clients.

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Front Office Manager

Club Cascadas de Baja

Oct 2002 - May 2004 (1 year 8 months)

Front office operations for a boutique resort with a wellness and digital-detox concept. ► Managed guest check-ins/check-outs, resolved complaints, and maintained high service standards. ► Supervised front office staff: scheduling, training, and performance management. ► Coordinated with housekeeping and maintenance to ensure rooms and common areas met standards. ► Promoted wellness programming (yoga, meditation, nature walks) as part of the guest experience.

Front Office Manager

Melia Hotels International

Feb 2002 - Sep 2002 (8 months)

Front office operations for an international hotel brand. ► Managed guest check-ins/check-outs, reservation coordination, and complaint resolution. ► Supervised front office staff: scheduling, training, and service quality. ► Oversaw room inventory management, billing, and accurate financial record-keeping. ► Served as central communication point between guests, housekeeping, maintenance, and other departments.

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Room Division Manager

Hotel Finisterra

Jan 1999 - Sep 2001 (2 years 9 months)

Room division operations management for a major Los Cabos property. ► Oversaw all room management: cleanliness, maintenance readiness, and occupancy optimization. ► Managed front desk, reservations, housekeeping, and maintenance staff — hiring, training, scheduling, and performance evaluation. ► Developed and managed departmental budgets; controlled costs and forecasted room revenues. ► Reported on occupancy, revenue, and guest satisfaction to senior hotel management.

Front Office Supervisor

Westin Hotels Resorts

Dec 1997 - Dec 1998 (1 year 1 month)

Westin Regina Los Cabos Front office operations for a luxury international hotel brand. ► Supervised front office staff: scheduling, task assignment, and performance monitoring. ► Assisted with check-ins/check-outs; resolved guest complaints and maintained service quality. ► Coordinated with housekeeping and maintenance to ensure room readiness and prompt issue resolution. ► Managed room bookings, guest records, and billing accurately.

Technical Support Analyst

Sheraton Maria Isabel Mexico City Reforma

Sep 1995 - Sep 1997 (2 years 1 month)

IT support and system administration for a flagship international hotel property. ► Provided technical support for Windows hotel management applications; resolved software issues and ensured cross-platform compatibility. ► Generated, maintained, and troubleshot complex operational reports using SAP Crystal Reports. ► Managed system administration: user access provisioning, security, and regular backups. ► Delivered user training; created user guides and maintained system documentation and logs. Tools: SAP Crystal Reports • Windows Server • MS Office

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Technical Support Analyst

Hotel Stouffer Presidente Cd De Mexico

Aug 1993 - May 1995 (1 year 10 months)

IT support and system administration for a major Mexico City hotel property. ► Provided application support for hotel management software across multiple Windows platforms. ► Managed system administration: user access, security, and regular backups. ► Ensured cross-platform interoperability; performed system updates and performance optimization. ► Delivered user training; maintained technical documentation and system logs. Tools: Windows Server • MS Office

Technical Support Analyst

ISSSTE

Sep 1990 - Jul 1993 (2 years 11 months)

Treasury of the ISSSTE — technical support for financial and payment systems within Mexico's federal public servants' social security institute. ► Supported fund management software: troubleshot issues, ensured data accuracy, and optimized system performance. ► Resolved payment system technical issues; ensured secure transaction processing and system efficiency. ► Assisted with generation of financial reports; maintained reporting tools and resolved technical blockers. ► Provided technical support for investment management systems; assisted with system upgrades. ► Ensured systems met normative compliance requirements; implemented regulatory updates as required. ► Supported investor and bank relations platforms: communication systems and

Luis Carlos García Suárez

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