Luis Carlos García Suárez Data Center Engineer · Cloud Solutions Architect ·

C

Founder — Cloud Solutions Architect & Content Platform Engineer

CGS Computers Gear Software

Jun 2026 - Current (5 months)

Founded and independently operate an AI automation practice spanning a flagship media brand, a PYME automation SaaS, and multiple client deployments — a small team's workload, delivered solo.

Recently migrated all project infrastructure from AWS EC2 to Google Cloud Platform Compute Engine (e2-micro, Always Free tier), cutting hosting spend to $0/month.

► Leveraged 33+ years of experience in technology, documentation, project coordination, service delivery, strategic planning, and vendor management to drive end-to-end AI automation solutions.

Celeste's Kitchen — celestesingluten.com:
► Architected the c

Data Center Engineer

Hexaware Technologies

Apr 2024 - Jun 2026 (2 years 3 months)

Hexaware Technologies / Northern Trust

L2/L3 application and infrastructure support for one of the world's largest global custodian banks — 20+ enterprise platforms across analytics, risk, compliance, and trading.

Client: Northern Trust (Chicago, IL) — wealth management, asset management, fund administration, and banking for institutions and corporations worldwide.

Platforms: Cognos IBM
• SAS
• Power BI
• SAP BusinessObjects
• TIBCO CDV
• MUREX
• Nasdaq AxiomSL
• INCORTA
• NICE Actimize
• CyberArk
• Oracle Hyperion.

► Monitor and maintain Unix, Linux, and Windows systems; administer enterprise cloud infrastructure on MS Azure.
► Operate Dynatr

L2 Production Support Executive

Tata Consultancy Services

Sep 2016 - Apr 2023 (6 years 8 months)

TCS / Morgan Stanley

L2 application support for a global investment bank — analytics, BI, and data virtualization: Tableau Server/Desktop
• QlikView
• SAS
• Informatica PowerCenter
• SAP BusinessObjects
• TIBCO Data Virtualization
• Power BI
• OLAP
• MS 365.

Client: Morgan Stanley — global investment banking and financial services.

► Administered Unix, Linux, and Windows infrastructure; managed enterprise cloud operations on MS Azure.
► Applied proactive monitoring to detect and resolve system and application incidents before business impact.
► Implemented process automation; improved performance and stability across monitored platforms.
► Managed ITSM C

L2 System Administrator

Tata Consultancy Services

Dec 2015 - Apr 2023 (7 years 5 months)

TCS / Kaiser Permanente

L2 application support for a leading US healthcare provider: Alteryx
• Tableau Server/Desktop
• Informatica PowerCenter ETL. Client: Kaiser Permanente.

► Administered Unix, Linux, and Windows systems; supported cloud operations on AWS.
► Monitored system health; applied performance improvements and operational standards.
► Resolved client queries via ServiceNow and VoIP within ITIL/Agile frameworks and SLA.
► Database maintenance, root cause analysis, system implementations and decommissioning.

Tools: VMware vRealize
• Dynatrace
• RH-Satellite
• Splunk
• Autosys
• Ansible
• Docker
• Jenkins
• OpenShift
• ServiceNow<

SAP Security & GRC Analyst

Hewlett Packard Enterprise

Jul 2015 - Dec 2015 (6 months)

Security analysis and application support in BFSI — SAP GRC 10 Access Control (EAM, BRM, ARM, UAR)
• SAP HANA on AWS/Azure/GCP
• CyberArk PAM.

► Managed IAM and PAM via CyberArk, SailPoint, and Okta across Unix, Linux, and Windows systems.
► Monitored infrastructure with HPE tooling; enforced ITSM CVE procedures and change management.
► Resolved client queries via ServiceNow and Jira under ITIL/Agile frameworks within SLA.

Tools: MicroFocus
• SiteScope
• HPE InfoSight
• Splunk
• ServiceNow
• CyberArk
• SailPoint
• Okta
• AWS IAM
• Azure AD
• Oracle AM
• Bash
• Python
• PowerShell

T

Technical Support & Incident Management Specialist

TTEC TMobile

Aug 2014 - Jun 2015 (11 months)

Tier 1/2 remote technical support for T-Mobile operations — telephony, networking, IDF/MDF infrastructure, client hardware, and system/application monitoring.

► Diagnosed and resolved hardware/software incidents within SLA targets.
► Maintained Linux and Windows systems; managed user access and authentication.
► Executed store builds, hardware deployment, and equipment decommissioning.

Tools: Splunk
• Jira
• ServiceNow
• CyberArk
• MS 365
• Bash
• PowerShell
• LDAP
• MS AD
• Windows Server

L2 Technical Support Specialist

Teleperformance

Mar 2013 - Jun 2014 (1 year 4 months)

Tier 1/2 remote technical support — telephony, networking, client hardware, and system/application monitoring.

► Diagnosed and resolved hardware/software incidents within SLA targets.
► Maintained Linux and Windows systems; managed user access and authentication.
► Executed hardware deployment, system builds, and equipment decommissioning.

Tools: Splunk
• Jira
• ServiceNow
• MS 365
• Bash
• PowerShell
• LDAP
• MS AD
• Windows Server

C

Consulting Business Owner

Computers Gear Software

Jan 2009 - Dec 2012 (4 years)

Independent IT consulting business — technical support, hardware and software sales, surveillance systems, and networking.

► Installed and configured CCTV/surveillance equipment for small and medium businesses.
► Deployed and maintained networking infrastructure: switches, routers, and modems.
► Configured and maintained point-of-sale systems, PCs, and printers.
► Delivered end-user technical support across hardware and software platforms.

L

Agency Owner

Los Cabos Guest Services

Oct 2006 - Sep 2008 (2 years)

Independent concierge and travel agency — Leisure, Travel & Tourism, and MICE Industry.

► Promoted and sold curated tourist packages; advised clients on destinations, accommodations, and activities.
► Built and maintained relationships with hoteliers, local tour operators, and transport providers.
► Resolved client inquiries and service issues throughout the booking and travel process.
► Ensured all required travel documentation, insurance, and permits were in place for each client.
► Collected and analyzed client feedback to improve service quality.

Service Manager

AVIS MEXICO

Aug 2005 - Sep 2007 (2 years 2 months)

Operations management for a high-volume car rental franchise — fleet, staff, customer experience, and P&L.

► Oversaw fleet maintenance, servicing, and availability to maximize utilization and customer satisfaction.
► Supervised front-line staff: scheduling, training, and performance management.
► Streamlined check-in/check-out processes, managed car inventory, and coordinated with service providers.
► Tracked revenues, managed budgets, and ensured profitability of rental operations.
► Implemented marketing strategies to attract new customers and increase rental frequency.

Sales Specialist

Transcabo

Apr 2005 - Jul 2005 (4 months)

Sales and customer service in Leisure, Travel & Tourism and MICE Industry.

► Promoted and sold tourist packages; advised clients on destinations, accommodations, and activities.
► Built and maintained relationships with hoteliers, tour operators, and transport providers to ensure seamless service delivery.

Sales Manager

Maritur DMC

Feb 2004 - Jul 2005 (1 year 6 months)

Destination management company — Leisure, Travel & Tourism and MICE Industry.

► Led sales of bespoke tourist and MICE packages; advised clients on destinations and activities.
► Built and managed relationships with hoteliers, local tour operators, and transport providers.
► Monitored travel trends and competitor offerings to refine packages and maintain market competitiveness.
► Ensured all required travel documentation, insurance, and permits were in place for clients.

C

Front Office Manager

Club Cascadas de Baja

Oct 2002 - May 2004 (1 year 8 months)

Front office operations for a boutique resort with a wellness and digital-detox concept.

► Managed guest check-ins/check-outs, resolved complaints, and maintained high service standards.
► Supervised front office staff: scheduling, training, and performance management.
► Coordinated with housekeeping and maintenance to ensure rooms and common areas met standards.
► Promoted wellness programming (yoga, meditation, nature walks) as part of the guest experience.

Front Office Manager

Melia Hotels International

Feb 2002 - Sep 2002 (8 months)

Front office operations for an international hotel brand.

► Managed guest check-ins/check-outs, reservation coordination, and complaint resolution.
► Supervised front office staff: scheduling, training, and service quality.
► Oversaw room inventory management, billing, and accurate financial record-keeping.
► Served as central communication point between guests, housekeeping, maintenance, and other departments.

H

Room Division Manager

Hotel Finisterra

Jan 1999 - Sep 2001 (2 years 9 months)

Room division operations management for a major Los Cabos property.

► Oversaw all room management: cleanliness, maintenance readiness, and occupancy optimization.
► Managed front desk, reservations, housekeeping, and maintenance staff — hiring, training, scheduling, and performance evaluation.
► Developed and managed departmental budgets; controlled costs and forecasted room revenues.
► Reported on occupancy, revenue, and guest satisfaction to senior hotel management.

Front Office Supervisor

Westin Hotels Resorts

Dec 1997 - Dec 1998 (1 year 1 month)

Westin Regina Los Cabos

Front office operations for a luxury international hotel brand.

► Supervised front office staff: scheduling, task assignment, and performance monitoring.
► Assisted with check-ins/check-outs; resolved guest complaints and maintained service quality.
► Coordinated with housekeeping and maintenance to ensure room readiness and prompt issue resolution.
► Managed room bookings, guest records, and billing accurately.

Technical Support Analyst

Sheraton Maria Isabel Mexico City Reforma

Sep 1995 - Sep 1997 (2 years 1 month)

IT support and system administration for a flagship international hotel property.

► Provided technical support for Windows hotel management applications; resolved software issues and ensured cross-platform compatibility.
► Generated, maintained, and troubleshot complex operational reports using SAP Crystal Reports.
► Managed system administration: user access provisioning, security, and regular backups.
► Delivered user training; created user guides and maintained system documentation and logs.

Tools: SAP Crystal Reports
• Windows Server
• MS Office

H

Technical Support Analyst

Hotel Stouffer Presidente Cd De Mexico

Aug 1993 - May 1995 (1 year 10 months)

IT support and system administration for a major Mexico City hotel property.

► Provided application support for hotel management software across multiple Windows platforms.
► Managed system administration: user access, security, and regular backups.
► Ensured cross-platform interoperability; performed system updates and performance optimization.
► Delivered user training; maintained technical documentation and system logs.

Tools: Windows Server
• MS Office

Technical Support Analyst

ISSSTE

Sep 1990 - Jul 1993 (2 years 11 months)

Treasury of the ISSSTE

— technical support for financial and payment systems within Mexico's federal public servants' social security institute.

► Supported fund management software: troubleshot issues, ensured data accuracy, and optimized system performance.
► Resolved payment system technical issues; ensured secure transaction processing and system efficiency.
► Assisted with generation of financial reports; maintained reporting tools and resolved technical blockers.
► Provided technical support for investment management systems; assisted with system upgrades.
► Ensured systems met normative compliance requirements; implemented regulatory updates as required.
► Supported investor and bank re

Luis Carlos García Suárez

About

Detail

Timeline

Résumé

Luis Carlos García Suárez

About

Detail

Behavioral traits