Luis Carlos Garcia Soto
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Luis Carlos Garcia Soto

About

Detail

Chihuahua, Mexico
Contact Luis regarding: 
work
Full-time jobs
Starting at USD15/hour
Flexible work
Starting at USD15/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • 4
    Senior Loyalty Specialist
    411
    Jan 2025 - Jun 2025 (6 months)
    Managed client relationships to ensure satisfaction and loyalty, effectively reducing customer churn rates. Developed and implemented personalized strategies to address client concerns and improve engagement. Analyzed feedback and performance metrics to identify areas for improvement and optimize retention efforts. Collaborated with cross-functional teams to deliver exceptional service and resolve complex issues. Additionally, handled inbound calls as part of the retention department, utilizing these interactions to gather insights and enhance customer satisfaction. Worked closely with pricing strategies to ensure competitive offers that contributed to customer retention and loyalty.
  • W
    Account Manager
    Wolfpack Construction
    Jun 2021 - Oct 2023 (2 years 5 months)
    As an Account Manager, I conducted cold calls to general leads, roofing companies, and general contractors to generate new business opportunities. I built and maintained client relationships by providing tailored proposals and addressing specific needs. I followed up on proposals to close deals and managed invoicing to ensure timely payments for completed projects. Additionally, I delivered outstanding customer service by utilizing my communication, negotiation, and organizational skills. While my primary focus was on outbound cold calls, I also handled inbound calls from clients regarding ongoing projects, ensuring that all client inquiries were addressed promptly and effectively.
  • L
    Medical Interpreter
    Language Line and Stratus
    Dec 2016 - Jun 2021 (4 years 7 months)
    Provided accurate, culturally sensitive over-the-phone interpretation for Spanish-speaking clients in medical and general contexts. Bridged communication gaps between healthcare providers and patients during critical conversations. Maintained confidentiality and adhered to ethical standards in sensitive interactions. Delivered exceptional service and built trust with diverse clients under high-pressure real time settings.
  • Xerox
    Operations Manager
    Xerox
    Aug 2009 - Jul 2015 (6 years)
    Managed teams of 150–275 employees, including 15+ supervisors overseeing units of 15 representatives each. Reduced absenteeism and tardiness while maintaining above-average quality metrics. Ensured adherence to call procedures and improved overall performance through supervisor feedback and action plans. Attended daily management meetings to evaluate performance and implement improvements that kept the unit ranked among top-performing teams.
  • A
    Operations Manager
    ACS
    Aug 2008 - Aug 2009 (1 year 1 month)
    As an Operations Manager, I initiated and managed a new outbound call project, successfully growing the team from 4 to 275 representatives. I designed call flow procedures and ensured that supervisors met monitoring and feedback goals. Additionally, I led weekly client calls to review performance and implement new procedures. My experience in managing inbound calls at a previous call center provided me with valuable insights into call handling processes, which I leveraged to enhance the effectiveness of our outbound initiatives.
  • A
    Sprint Call Project Manager
    ACS
    Aug 2007 - Aug 2008 (1 year 1 month)
    Expanded team size from 20 to 100 employees while maintaining high-quality service metrics. Reduced absenteeism, improved Average Handle Time (AHT), and implemented client requested procedures effectively.
  • X
    Supervisor
    Xerox (ACS) Lost and Stolen Division
    Aug 2006 - Aug 2007 (1 year 1 month)
    Led a team of 15 representatives, ensuring high-quality performance through regular feedback and adherence to call procedures. Directed a team of 15 representatives, ensuring seamless daily operations and adherence to client expectations. Conducted weekly status calls with the client, delivering updates and fostering collaboration to align goals. Implemented client-requested procedures efficiently, optimizing departmental workflows and maintaining high performance standards.
  • X
    Call Center Agent
    Xerox (ACS)
    Aug 2005 - Aug 2006 (1 year 1 month)
    Delivered top-tier customer service for inbound and outbound calls, consistently recognized for outstanding quality and attendance.
Education verified_user 0% verified
  • G
    General Equivalency Diploma (GED).
    Jun 1991 - Jun 1992 (1 year 1 month)