Luis Barberena

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Virtual Assistance

Teems

Jul 2023 - Dec 2024 (1 year 6 months)

• Managed multiple calendars and scheduled patient appointments, ensuring efficient time management. • Provided administrative support by organizing files, preparing documents, and conducting research. • Performed data entry and maintained spreadsheets for tracking project progress and deadlines. • Submit Insurance Claims • Managed billing and invoicing processes for over 200 clients, ensuring accuracy and timely payments.

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Virtual Assistance

AgencyVA

Dec 2020 - Jun 2023 (2 years 7 months)

• Consistently met my short and long-term targets. • Answered calls, responded to emails, and spoke with clients face-to-face. • Processed a range of documentation and entered information into databases.

Tech support Agent

Concentrix

Apr 2018 - Nov 2020 (2 years 8 months)

As a Tech Support Agent, I was responsible for identifying and resolving technical issues related to hardware and software for Windows computers, ensuring a seamless user experience. I provided exceptional customer service by effectively communicating solutions to clients through both inbound and outbound calls. My experience in business process outsourcing (BPO) enhanced my ability to manage high call volumes and maintain a professional demeanor, allowing me to efficiently address customer concerns and deliver timely resolutions. Additionally, I utilized Microsoft Teams extensively for internal communication and collaboration, which streamlined our support processes and improved team efficiency in resolving customer issues.

Customer Service Agent

Sitel

Jun 2014 - Apr 2018 (3 years 11 months)

As a Customer Service Agent, I effectively handled customer complaints with empathy and composure, ensuring a positive experience for every client. I assisted customers with inquiries, issues, and concerns by providing relevant information in both English and Spanish, which enhanced communication and satisfaction. Additionally, I managed billing cycles and ensured timely invoicing of clients, while providing customer support for billing inquiries to address concerns and optimize satisfaction. My experience with insurance verification, gained while working as a receptionist at an optometrist's office, further strengthened my administrative assistance skills, allowing me to navigate complex billing scenarios and enhance overall customer relat

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