Luis Andre Baltodano Umana
About
Detail
San Pedro Sula, Cortés Department, Honduras
Contact Luis regarding:
Flexible work
Starting at
USD15/hour
Résumé
Jobs
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Customer Support AdvocateFormaJul 2023 - Current (3 years)• Manage pre-tax and post-tax inquiries from members through chat and email channels, ensuring timely and accurate responses. • Collaborate closely with the team to verify and resolve issues and doubts raised by members, fostering a cohesive and supportive work environment. • Conduct thorough research and analysis to address complex member inquiries, ensuring high-quality service delivery. • Assist in the development and implementation of strategies to enhance member satisfaction and streamline communication processes.- 9L3 Customer Service Associate92NYMar 2023 - Oct 2023 (8 months)• Managed Zoom meetings with instructors to ensure course readiness. • Handled emails and calls promptly. • Edited videos and images for the online platform, applying basic concept development and typography skills to enhance visual content. • Reviewed and refined course content before sale. • Contributed to seamless learning experiences at Roundtable by 92NY, leveraging my editing skills to improve the overall quality of the educational materials.
- Graphic DesignerfreelanceJan 2021 - Current (5 years 6 months)• Experienced Freelance Graphic Designer with a proven track record of creating visually compelling and strategic designs. • Expertise in branding, logo design, and marketing collateral, helping businesses establish a strong and cohesive visual identity. • Skilled in typography, color theory, and layout design to craft professional and engaging graphics. • Detail-oriented and creative, ensuring high-quality, polished designs that align with client goals and brand messaging. • Proficient in industry-standard tools such as Adobe Illustrator, Photoshop, and InDesign for seamless design execution. • Committed to client satisfaction, delivering innovative and customized solutions tailored to each project's unique needs. • Additionall
- PCustomer Support tier 2Partner Hero, UdemyApr 2020 - Sep 2022 (2 years 6 months)En mi rol como Customer Support Tier 2 en PartnerHero, proporcioné asistencia técnica y resolví problemas complejos para los clientes, asegurando una experiencia positiva y eficiente. Me comuniqué con los clientes por chat y correo electrónico, lo que fortaleció mi redacción profesional, clara y empática. Aunque no era un rol de contenido creativo, esta comunicación implicaba escribir de forma estructurada y orientada al usuario, lo que mejoró la satisfacción del cliente y fomentó relaciones duraderas.
- Customer SupportAloricaDec 2015 - Jun 2018 (2 years 7 months)
Education
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- Graphic DesignCeutecNov 2018 - Sep 2023 (4 years 11 months)