Luisana Márquez

O

Customer Success Manager

Ordering

Jan 2021 - Current (4 years 9 months)

• Lead, mentor and manage a high-performing support team, fostering a collaborative and results-driven work environment, providing top-tier support for clients. • Strong experience working with Product and QA teams to identify issues, create reports, test solutions, and ensure high-quality fixes based on customer feedback. • Proficient in managing and prioritizing support tickets, diagnosing and resolving both configuration issues and potential bugs, ensuring the timely resolution of customer inquiries. • Extensive experience in conducting onboarding sessions, providing step-by-step guidance to ensure successful adoption. Additionally, I began my career as a customer support agent, where I utilized chat support as one of our primary c

M

Head of IT department – Administrative Assistant

Marplay

Jan 2019 - Jan 2021 (2 years 1 month)

• System programmer, Customer Service - Technical support of a travel tool (OBTec). • Internalcloud system administrator (OwnCloud). • Technicalsupport in computerequipment. • Administered billing procedures, including the creation and distribution of invoices (ICAAV). • Managed and maintained control of bank statements and invoices downloads.

N

Administrator

Narvaez Company

Jun 2015 - Oct 2016 (1 year 5 months)

• Inventory control, invoices, billing and expense reporting functions.

S

Technical Support

SAINT Enterprise

Feb 2015 - Dec 2015 (11 months)

• Installation, database connection, and ongoing technical support of the administrative tool.

P

Analyst

PDVSA (Petróleos de Venezuela SA)

Jun 2014 - Sep 2014 (4 months)

• Conducted comprehensive data analysis and debugging. • Collaborated with cross-functional teams to identify and resolve technical issues.

Luisana Márquez

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