I'm an IT expert and project management professional with over 15 years of experience helping European and American companies successfully implement digital transformation projects. My expertise in IT service management is complemented by certifications in internationally recognized frameworks such as ITIL and PMP.
I have a successful history of managing cross-functional teams and driving digital transformation initiatives with a strong emphasis on user-centered design. My expertise lies in creating strategies that prioritize the needs and preferences of users, while also delivering measurable business outcomes.
I'm passionate about leveraging technology to drive business growth and customer satisfaction. As such, I'm always looking for new opportunities to help companies optimize their operations and achieve their strategic goals.
Let's connect and explore how I can help your business thrive.
Contact Luis regarding:
work
Full-time jobs
Starting at
USD120K/year
Timeline
work
Job
school
Education
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Project (professional or personal)
Résumé
Jobs
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Sales Director
Invgate
Oct 2023 - Current(2 years 5 months)
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Country Manager & Audit Director
SMC Slovensko México
Apr 2022 - Nov 2023(1 year 8 months)
Head of the SMC Slovensko office in Mexico City.
Leader of the audit team in charge of GLOBALGAP, Distinctive H, ISO 14001, ISO 9001, ISO 20000-1, ISO 27001, ISO 50001, ISO 22000, OHSAS 18001 and SA8000 certifications audits
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COO - Chief Operating Officer
Proactivanet
Dec 2019 - Apr 2022(2 years 5 months)
Responsible for managing the operations of the Proactivanet office in Mexico, as well as follow-up to ensure the proper functioning of the Support, Pre-sales, Project and Customer Success areas.
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Pre-Sales Engineer and Project Manager
Proactivanet
Oct 2018 - Dec 2019(1 year 3 months)
Pre-sales Engineer and Project Manager in charge of ensuring the adequate quality of the technical proposals for the implementation of ProactivaNET in large accounts.
Technical manager of the projects proposed to the clients. Support to the commercial team in the pre-sale phase. Control of the monitoring of the key dimensions of the project (deliverables, progress, resources, costs, deadlines and customer satisfaction).
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Principal Partner
Mateos Consultores
May 2015 - Oct 2018(3 years 6 months)
Integrated projects for IT service management. Identify IT needs of organizations and align it to business goals.
Leading teams for planning, design and implementation based on best practices: ITIL, Cobit, ISO20000, ISO27001, CMMi, etc.
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Founder
Lual Technologies
May 2015 - Current(10 years 10 months)
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Support Center Manager for LatAm Countries
Proactivanet
Jul 2012 - May 2015(2 years 11 months)
Manager of the support center of ProactivaNET in LATAM. Monitoring the proper functioning of HelpDesk in LATAM . Technical Coordination between different Service Centers (Mexico, Colombia, Peru, Chile, Ecuador). Third line support.
Support tasks for sales department doing jobs of pre-sales and after-sales engineer. Advising clients on the correct formulation of its internal help desk processes. Support to parameterization our tool according to these processes.
IT & Complex Monitoring Support Technician
Draeger
Jan 2012 - Jul 2012(7 months)
Working as network engineer doing jobs of design, implementation and support in two fields: Capturing and processing images over IP on OR and localization of medical devices over wireless network.
Support tasks for sales department doing jobs of pre-sales and after-sales engineer. Visit clients and potential clients to detect new needs.
Furthermore, as member of the monitoring complex group, I acquired knowledges about Hospital Information Systems, Clinical information Systems, HL7 integration, etc.
IT Manager of the Spanish Commercial and Economic Office in Lisbon
ICEX
Oct 2010 - Dec 2011(1 year 3 months)
External staff of the Spanish Institute of Foreign Trade. Member of the IT department, for the Lisbon office. Responsible for overseeing the proper functioning of the equipment, network management, user management and first level problem resolution
Advice for Spanish technological profile companies looking to invest in the Portuguese market.
IT Researcher
University of Oviedo
Oct 2007 - Aug 2010(2 years 11 months)
Scholarship in Satec. Part of TelMAX Project: Digital radio professional services. Member of the work team in charge of: Mobility at IP level, investigation about IPv6, interworking gateways, security and evaluation platforms over NS2.
Education
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Master of Business Administration - MBA, Digital Business
UCAM Universidad Católica San Antonio de Murcia
Jan 2019 - May 2021(2 years 5 months)
Degree in Engineering Technology and Telecommunication Services, Telecommunications Engineering
Universidad de Oviedo
Jan 2011 - Dec 2012(2 years)
Bachelor degree, Telecommunications specializing in Telematics
Universidad de Oviedo
Jan 2003 - Dec 2008(6 years)
Projects (professional or personal)
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Implementación de Solución ITSM en Soriana (MÉXICO)
Jan 2020 - Dec 2020(1 year)
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Implementación de Herramienta de Mesa de ayuda en Farmacias del Ahorro (MÉXICO)
Jan 2019 - Dec 2019(1 year)
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Implementación de Herramienta para soporte de proceso de Gestión de Incidentes, Requerimientos, Niveles de Servicio, Con
Jan 2019 - Dec 2019(1 year)
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Implementación de Herramienta de Mesa de Ayuda en AFORE XXI BANORTE (MÉXICO)
Oct 2018 - Dec 2019(1 year 3 months)
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Desarrollo de Sistema de Gestión Integral (Calidad y Seguridad de la Información) en Salud Interactiva (MÉXICO)
Jan 2018 - Jan 2019(1 year 1 month)
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Consultoría de procesos Capacidad, Disponibilidad y Catálogo de Servicios - NuevaTEL (Bolivia)
Jul 2017 - Oct 2017(4 months)
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Consultoría Certificación ISO 27.001 en MPSnet (México)
Jan 2017 - Dec 2017(1 year)
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Consultoría Certificación ISO 27.001 en IDS (MÉXICO)
Jan 2016 - Dec 2016(1 year)
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Elaboración de Procesos para la Gestión de Activos Y CAU en Constructora Marhnos (MÉXICO)
Jan 2016 - Dec 2016(1 year)
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Implantación y puesta en producción de herramienta ITSM (IT Service Management) en el Instituto Nacional de Migraciones