Luis Alejandro Sifuentes Gomez

Commercial Sales Support and Order Processing Senior Specialist

Hexagon Manufacturing Intelligence

Oct 2024 - Current (1 year 11 months)

Utilize SFDC and CPQ to support Sales Teams with quoting, PO, and contract review. Enter sales orders, create invoices, and process credit & rebills using various ERPs. Manage software licenses in SFDC. Handle POs and invoicing on customer portals. Provide customer onboarding support. Serve as the primary contact with the production team for lead time planning based on specific requirements. Manage incoterms and freight types for shipping. Assign containers via SFM based on product needs. Communicate delivery dates to customers by liaising with the factory. Address and document customer requests and issues, ensuring prompt resolution. Engage in follow-up activities including thank you letters, calls, and technical support. Participate in de

Order Operations Team Lead

Epicor

Feb 2021 - Jun 2024 (3 years 5 months)

Lead a team of 2 to manage and operate concerns within the Order Management area. Process orders related to the Retail Distribution and Manufacturing industries division of Epicor. Set up new contracts and billing schedules in the accounting system. Create account locations in Salesforce for customers to enable sales reps to create quotes. Inspect and send technical service and sales orders for processing through the ERP system. Provide technical support to the sales team related to CPQ, Apttus, and other system issues.

Business System Analyst

Epicor

Mar 2020 - Feb 2021 (1 year)

Support sales teams on the new Apttus quoting tool, providing technically accurate content on products, problems, solutions, and scenarios. Assist with creating and processing customer migrations/upgrades. Manage quoting tools including Epicor Quote Configurator (EQC) and Excel quotations. Transition from the old EQC quoting tool to the new Apttus CPQ tool, providing feedback during final stages to identify potential issues and create optimizations for user experience. Collaborate with sales representatives, internal stakeholders, product managers, and engineers to identify Apttus product requirements. Respond to sales reps and partner requests for support/assistance via cases (Salesforce), mail, or hotline. Test in production environments

Sales Operations Specialist

Epicor

Feb 2018 - Mar 2020 (2 years 2 months)

Provide direct support to the Sales teams in Retail Manufacturing and Distribution. Handle quoting in EZQuote and Apttus for sales orders entered by sales teams. Collaborate with sales representatives on the License Transfers process between companies and assist with LSDA or LSRA.

Luis Alejandro Sifuentes Gomez

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