Luis Alberto Mata Espinoza

Solutions Architect

Red Hat

Nov 2024 - Current (1 year 11 months)

Evaluate Red Hat customer's IT needs and provide solutions with Red Hat products to cover these requirements.Provide recommendations for solutions related to RHEL, Ansible Automation, OpenShift Container and VirtualizationTechnologies and new fields as Artificial Intelligence.In charge of technical development for a team of Sales Representatives to reinforce their knowledge and managementof products and processes related to new leads and renewal opportunities.
Certified Customer Success Manager (CCSM) Level 1

Support Engineer

Veeam

Sep 2023 - Nov 2024 (1 year 3 months)

Provide technical assistance resolving customer questions and technical issues for a Backup and Replication software.Assist customers in deployment sessions, guiding or managing customers environments remotely to resolve any typeof scenarios met in the support environment.

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Team Lead - Storage Administrator

IBM – Kyndryl

Mar 2020 - Jul 2023 (3 years 5 months)

Provide day-to-day Backup and Recovery support for IBM/Kyndryl clients and their administered storage.Perform storage administration tasks on SAN and NAS as installations management and decommissions for requiredclient needs, including supporting Windows and Linux environments and Storage devices for different brands such asNetApp, IBM, Pure Storage, Rubrik and more.Provided IT related training for different teams and departments.Lead a 20+ team, supporting management for day-to-day operations in HR or IT-related requests.

ASE Operations - Linux Administrator

Syniverse

Oct 2019 - Mar 2020 (6 months)

Administer and support Linux servers running applications for data optimization operations for Mobile Data clientssuch as Verizon, Claro, Kolbi and more.The applications would compress data for roaming services in LTE connections to reduce data consumption incustomer's plans.Also developed administration skills for Private and Public LTE environments running on Linux servers.

Technical Support Manager

NetApp

Oct 2014 - Aug 2019 (4 years 11 months)

Technical / Duty Manager for the NetApp Global Support Center.Developed from Senior Lead, got used to resolving critical business scenarios met in the IT operations for NetAppcustomers complying with SLAs and KPIs.Worked on building relationships across different Support Teams and Departments to improve communications andtechnical skills within the supported Teams and involved Companies.Able to adapt quickly to overcome constant changes in the Technology market.Experience in Human Resources related processes such as recruiting, conflict-solving, dismissals and more.Experience in many Coaching and Leadership development practices.

Senior Support Engineer, SME

NetApp

Sep 2013 - Oct 2014 (1 year 2 months)

Assist TSEs in day-to-day operations with technical escalations such as SME, resolving escalations and critical incidentsthat would impact customer services in their Windows or Linux server environments related to Storage services from atechnical level.Developed, coached and uptrained TSEs into new NetApp Technologies, releases and process handling.

Technical Support Engineer

NetApp

Jul 2012 - Sep 2013 (1 year 3 months)

Provide Technical Support in Software and Hardware issues for NetApp Customers.Daily activities included troubleshooting NetApp solutions (Linux based OS) to obtain RCAs and deploy properresolutions for service impacting events.Developed Admin Linux and Windows skills utilizing NetApp systems and tools with different OS configurations

VMware Infrastructure Administrator

Intel

Jan 2012 - Jul 2012 (7 months)

Perform administration tasks on VMware hosted servers for Intel internal server infrastructure for development andapplication hosting.In charge of migrating physical to virtual Windows and Linux servers within Intel's infrastructure.

Luis Alberto Mata Espinoza

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Luis Alberto Mata Espinoza

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