Helpdesk back office
Paricus
Sep 2023 - Jul 2024 (11 months)
As a Helpdesk Back Office team member, I was responsible for managing refunds, responding to customer emails, and supporting the fulfillment team to ensure accurate and timely order processing. My role also involved reviewing and correcting grammar in written communications to maintain professionalism and clarity, as well as auditing customer service calls to ensure compliance with critical processes and identify areas for improvement. These responsibilities required strong attention to detail, effective communication skills, and a commitment to upholding quality standards in both customer interactions and operational support.
