LUISA FERNANDA MOLINA MOSQUERA Modern languages professional

Remote Customer Support Specialist

GovAssist

Apr 2025 - Jul 2025 (4 months)

Provided high-volume multichannel support (email, chat, calls). Resolved issues on first contact and documented CRM activity. Identified sales opportunities and escalated complex cases. Collaborated with cross-functional teams to improve workflows.

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Remote Lead Generation Specialist

Elysium Outsourcing

Feb 2025 - Mar 2025 (2 months)

Managed inbound/outbound calls to generate leads for Medicare insurance. Built relationships, provided product info, and ensured smooth account setup. Maintained accurate databases and detailed client interactions.

Collections specialist

Telus International

Oct 2023 - Feb 2025 (1 year 5 months)

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International Sales & Business Development

Ancestral Organics

Sep 2023 - Feb 2025 (1 year 6 months)

Prospected international clients for organic products. Conducted outbound sales calls and supported negotiations. Maintained customer relationships and follow-ups.

Customer Support Agent – Uber Driver Accounts

Teleperformance Colombia

Feb 2020 - Feb 2021 (1 year 1 month)

Responded to inquiries via phone, email, and chat. Resolved account issues and processed payments. Met performance metrics in a fast-paced environment.

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Sound Therapy Facilitator

Mar 2019 - Current (7 years 2 months)

Conducts sound therapy sessions using bowls and gongs. Collaborates with wellness and yoga centers. Educates on the science-backed benefits of sound for stress relief and healing.

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Meditation & Mantra Facilitation

Ananda Kirtan

Mar 2019 - Current (7 years 2 months)

Leads mantra chanting and guided meditations. Facilitates workshops on emotional and energetic balance through sound.

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Specialized Coffee Tour Guide

San Alberto Coffee

Jan 2019 - Dec 2019 (1 year)

Led cultural and educational tours on coffee production. Demonstrated brewing techniques and offered guided tastings.

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English Teacher (Teens)

Montessori House School

Jan 2018 - Dec 2018 (1 year)

Taught using Montessori principles focused on immersion and autonomy. Developed interactive English activities for Taller 1 and 2 students.

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Primary English & French Teacher

GIMNASIO LOS ROBLES

Sep 2016 - Sep 2017 (1 year 1 month)

Designed and delivered language lessons for children. Adapted teaching methods to student needs using interactive tools.

LUISA FERNANDA MOLINA MOSQUERA

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