Lugenie Raymond

Senior Customer Care executive with extensive global leadership experience across Sales, Client Relations and Customer Service, I currently work as customer service representative at The National Board for Certified Counselors. A widely exhaustive experience in the field of Customer Care has equipped me with a specialized skill set spanning the following areas:-> Customer Satisfaction- Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time by 50% in 6 months and increasing customer satisfaction ratings by 3 points.-> Customer Service- Managed consumer relations, resolving complaints and inquiry calls to support order fulfillment for online retailer; implemented customer service for mobile tracking of orders, resolving shipment and related issues for 100+ orders.-> Issue Resolution- Established escalation routes to facilitate timely resolution of customer issues to ensure positive brand image and maintain long-lasting relationships with customer advocacy groups;