I'm a professional Lawyer, friendly, and charismatic person with a Master's and PhD in Criminal Law with several skills related to the Intake Department, Legal Assistance, and Paralegal since 2014 as an Independent Lawyer and Assessor. On the other hand, along with my Law career, I have also many years of knowledge in the BPO Industry as a Customer Service Representative, Soft Sales Agent, Sales Agent, Appointment Setter/Scheduled Associate, Retention Agent, and Collection Agent. Finally, I have been in over 10 years in the Call Center industry in so many different LOBs; such as Email/back office, Voice (Outbound/Inbound), and Chat.