Lucy Zachary

Lucy Zachary

About

Detail

Project Management and Customer Service Professional
Nairobi County, Kenya
Contact Lucy regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Founder public Remote experience
    Founder of Grow With Ythera
    Nov 2025 - Current (11 months)
    • Founded an initiative supporting women's savings groups to transition from informal financial systems into structured savings and growth models.
    • Design and deliver financial literacy, bookkeeping guidance, and operational structures for women's community groups.
    • Coordinate program activities, communications, and reporting to support accountability and long-term financial growth.
  • S
    Project Management Consultant public Remote experience
    Spencer Campbell Talent Agency
    Jul 2024 - Feb 2025 (8 months)
    • Coordinated executive search processes including candidate tracking, interview scheduling, and communication with stakeholders.
    • Managed internal documentation, trackers, and workflow systems to improve team coordination.
    • Served as a liaison between executives, candidates, and internal teams across different time zones.
    • Identified scheduling conflicts, process delays, and communication gaps before they affected project timelines.
  • K
    Customer Service Coordinator public Remote experience
    KIDDOSPACE
    Feb 2022 - Sep 2024 (2 years 8 months)
    • Coordinated product launches, marketing activities, and operational workflows for a children's products brand.
    • Managed internal communication between leadership, marketing, and product teams.
    • Maintained project trackers, timelines, and status updates to ensure deliverables stayed on schedule.
    • Supported customer communication and feedback tracking to improve product positioning and service quality.
  • freelance
    Virtual Assistant public Remote experience
    freelance
    Oct 2021 - Mar 2022 (6 months)
    • Provided administrative and executive support including calendar management, inbox organization, meeting preparation, and follow-ups.
    • Created documentation systems including trackers, SOPs, and reporting templates to improve workflow clarity.
    • Prepared summaries, reports, and status updates to support decision-making by senior leaders.
    • Coordinated tasks across teams to ensure priorities were executed efficiently.
  • T
    Operations Manager
    Twenty Four Seven Kenya Limited
    Sep 2021 - Sep 2023 (2 years 1 month)
    • Coordinated operations and communication across multiple projects
    • Maintained program documentation, financial tracking systems, and progress reports to support transparency.
    • Facilitated meetings, updates, and communications to ensure members stayed informed and engaged.
    • Supported administrative organization and workflow coordination across group activities.
  • i
    Project Coordinator
    iMlango Project sQuid
    Oct 2018 - Sep 2021 (3 years)
    • Defined project scope, objectives, and feasibility, involving relevant stakeholders for alignment.
    • Managed resource allocation and availability for project execution.
    • Developed detailed project plans to monitor progress and ensure timely delivery.
    • Effectively managed changes to project scope, schedule, and costs, employing verification techniques.
    • Monitored project performance using appropriate tools and techniques, ensuring adherence to goals.
    • Facilitated training workshops and outreach events, contributing to project success.
    • Managed client and stakeholder relationships, fostering collaboration and communication.
    • Collected and analyzed project data for informed decision-making and reporti
  • i
    Project Assistant
    iMlango Project
    Aug 2015 - Oct 2018 (3 years 3 months)
    • Maintained monthly updates of project activities, ensuring stakeholders were informed of progress.
    • Conducted training workshops in schools and communities, enhancing project impact.
    • Monitored project progress and addressed challenges promptly to ensure project success.
    • Assisted in administrative duties and logistical arrangements for project-related events.
    • Participated in networking activities to increase project awareness and engagement.
    • Developed and maintained positive relations with project partners and stakeholders.
    • Collected and analyzed project data to inform decision-making and improve project outcomes.
  • K
    Intern
    Kenya Institute of Business Training
    Jan 2014 - Apr 2014 (4 months)
  • N
    Volunteer
    National Council of churches of Kenya
    Sep 2012 - Mar 2013 (7 months)
    Report and proposal writing
Education verified_user 0% verified
  • K
    Post Graduate Diploma, Monitoring and Evaluation
    Kenya Institute of Management
    Jan 2017 - Dec 2017 (1 year)
  • Moi University
    BSc. Project Planning and Management, Project planning and management
    Moi University
    Jan 2011 - Dec 2015 (5 years)