Luz Rodil AI Systems Architect | Operational AI | Claude - Airtable - Zapier

AI Automations & Quality Manager

TourHero

Sep 2025 - Current (1 year 2 months)

• Architect and deploy AI workflows across the company funnel, transforming manual, unstructured processes into structured, scalable operational systems.
• Designed multi-agent AI pipelines for document ingestion, structured data extraction, validation gating, enrichment, and API-based document rendering.
• Built structured data architecture in Airtable, translating product logic into operational systems with relational modeling and field-level integrity controls.
• Implemented AI-assisted QA systems detecting discrepancies between pricing, content, and published itineraries, preventing revenue leakage.
• Re-architected cross-functional funnel ownership to eliminate bottlenecks and align structured data across Product, O

Operations Manager (Verticals - MBA, Wellness, Creators, and Other)

TourHero

Dec 2023 - Sep 2025 (1 year 10 months)

• Redesigned operational structure during a hypergrowth phase, clarifying ownership across verticals and aligning execution with evolving product and revenue KPIs.
• Built the operational infrastructure that enabled scale, translating shifting business priorities into structured workflows and measurable execution systems.
• Led and developed a 13-person team (plus 2 team leads), hiring 14 high-performing contributors to support rapid expansion.
• Embedded automation and structured tracking systems (Airtable, Zapier) into the lead funnel, replacing ad-hoc coordination with data-driven visibility.
• Following KPI realignment, guided the team from experimentation into a sustained hypergrowth phase, achieving 30% month-over-

Team Lead - Operations (Wellness Vertical)

TourHero

Feb 2023 - Dec 2023 (11 months)

• Led operational team planning international wellness retreats and standardized execution workflows.
• Introduced first automation initiatives using HubSpot and Zapier.
• Designed revamped planning process reducing manual errors and improving execution consistency.
• Built early automated processes including payment requests, confirmations, cancellations, and content workflows.
• Leveraged advanced AI tools such as Claude to architect sophisticated automation workflows, directly impacting company KPIs, revenue growth, and operational efficiency while enabling organizational scaling without increasing headcount.

Operations associate

TourHero

Apr 2022 - Feb 2023 (11 months)

• Managed operational execution across complex travel workflows.
• Developed deep understanding of end‑to‑end funnel operations and cross‑team dependencies.
• Launched MBA travel programs in Brazil and participated in early wellness retreat pilots.
• Identified recurring inefficiencies later transformed into automation initiatives.
• Built strong operator relationships driving recurring engagement.

Supervisor

Teleperformance Spain

Oct 2019 - Apr 2022 (2 years 7 months)

- Team leadership, engagement, and motivation
- Action plan development
- Consistently surpassing team and individual KPI’s
- Lowest attrition metrics across the account

Interprete Medico L4 Ingles - Español

Teleperformance Spain

Feb 2019 - Oct 2019 (9 months)

- Consistentemente llegar a las metas individuales de la operacion.
- Interpretacion consecutiva especializada en interpretacion medica.
Interpretación consecutiva telefónica con especialidad en llamadas médicas y de seguros.

Z

Administradora

Zipa Tours Bogota

Jun 2018 - Feb 2019 (9 months)

- Alcanzar margenes de ganancias consistentemente
- Administrar una agencia de viajes y servicios turisticos.
- Desarrollar y proveer induccion a nuevos colaboradores de la agencia.
- Liderazgo de equipos de diferentes departamentos
- Manejo de nominas de personal, solicitudes y procesos ministeriales referentes a licencias turisticas.

P

Profesor de ingles

Feb 2018 - Apr 2018 (3 months)

- Mis estudiantes fueron capaces en su totalidad de pasar los examenes para aprobar nivel.
- Enseñar metodo de ingles a estudiantes entre 18 y 65 años en los niveles de 1 a 18 a tiempo completo, 6 cursos de forma simultanea.

H

Jefe de recepción

Hostal Fatima

Dec 2016 - Jun 2017 (7 months)

- Superar metas de ventas mensuales de forma consistente.
- Realizar proceso de Check in y Check out de huéspedes.
- impulsar y vender diferente recorridos turísticos en la region
- venta de billetes de bus y avión.
- gestión de transporte de los huéspedes hacia diferentes destinos locales.

O

Administrador

Oveja Verde

Jun 2016 - Dec 2016 (7 months)

- Manejo y administracion de restaurante liderando un equipo de 6 personas.
- Encargada de compras, inventario, facturacion y pagos de materia prima asi como pagos de nomina y manejo de personal.
- Desarrollo de estrategias publicitarias y de ventas asi como diseño de menu.

A

Jefe de recepción.

Arena Guadua Ecologde

Dec 2015 - Jun 2016 (7 months)

- Hacer proceso de check in y check out de los huespedes.
- Vender e impulsar recorridos turisticos.

Luz Rodil

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Luz Rodil