Lucy Kristina Yi Talent Acquisition Specialist

Business Office Coordinator (Director of HR); Talent Acquisition Specialist

Sunrise Senior Living

Oct 2021 - Feb 2023 (1 year 5 months)

Resident billing, accounting support services to meet business performance results, deadlines and reporting Bi-weekly payroll, payroll trend developments, regulations, business controls ❖ Team member personnel information, payroll processing, personnel files/training records for compliance ❖ Team member sourcing, recruitment, on-boarding, orientation process ❖ Team member engagement and retention programs partnered with the Executive Director and Coordinators ❖ Full cycle recruitment

C

Corporate Director of Operations

Church Street Family Restaurant & Hospitality Group

Jan 2020 - Jan 2021 (1 year 1 month)

❖ Concepts: Church Street Wine Shoppe, Purveyor, Mazzara's, Pourhouse, Catacomb 435, Corner Pour (https://churchstreetfamily.com) ❖ Organizational development, strategic planning, operations improvement, process improvement, training manual development, standard operating procedures development, employee sourcing, recruitment, onboarding, leadership development training, performance evaluations, Human Resources functions, Responsible Vendor Program, service training, Diversity, Equity & Inclusion programs, employee relations

Business Process Improvement Consultant (HR, Operations)

Self-employed

Aug 2012 - Jan 2020 (7 years 6 months)

❖ Industries: automotive, hospitality, manufacturing, retail, service ❖ Operations flow, strategic plan, process improvement ❖ Service quality indicator analysis, defect resolution, performance evaluations, SOPs ❖ Negotiations, international contracts/acquisitions, sales/purchasing, communication ❖ Executive talent selection panels, recruitment, onboarding, performance evaluation panels ❖ Training curriculum, corporate retreats, seminars, off-site training workshops ❖ Global cultures, Diversity, Equity & Inclusion programs, employee engagement programs

International Business Consultant (HR, Operations)

Self-employed

May 2002 - Dec 2011 (9 years 8 months)

Self Employed ~ Seoul, Korea (5/2002 - 12/2011) ❖ Industries: apparel, automotive, education, hospitality, manufacturing, retail, service ❖ Operations flow analysis, business & marketing plan, strategic plan, process improvement ❖ Negotiations, international contracts/acquisitions, sales/purchasing ❖ Executive talent selection panels, recruitment, onboarding, performance evaluation panels ❖ Training curriculum, corporate retreats, seminars, off-site training workshops ❖ Global cultures, Diversity, Equity & Inclusion programs, employee engagement programs ❖ Service quality indicator analysis, defect resolution, performance evaluations, SOPs

Director of Quality

The Ritz-Carlton Hotel Company, L.L.C.

Sep 2000 - Apr 2003 (2 years 8 months)

❖ Personnel management, employee relations, training needs assessment, training curriculum ❖ Daily quality checks of restaurants, executive lounge, guest rooms, and public areas of the hotel ❖ Job methodologies or procedures to increase organization’s efficiency and reduce variations ❖ Benchmarking results/recommendation to General Manager & Executive Committee ❖ Job function, processes, and internal control of restaurant and club management ❖ Company’s business model, organization’s teamwork, missions ❖ Quality Improvement Teams for all departments ❖ Corrective plan for defect areas, systems, and processes ❖ In-house reporting system to evaluate Service Quality Index ❖ Total Quality Management training for New Employee & Day 21 orientation

D

Director of Training & Development

Dragon Hill Lodge, Armed Forces Recreational Club

❖ Job performance analysis, employee engagement programs ❖ Management Group Members (MGM) career development - Certified Hospitality Supervisor programs ❖ Quality inspections of restaurants, clubs, guest rooms, and public areas ❖ Job function, process and internal controls of restaurants and club management ❖ Executive recruitment, onboarding, Diversity, Equity & Inclusion programs ❖ Curriculum development of Leadership Development Training, Restaurant Management Team

S

National Account; Corporate Contracts; Procurement

Sysco Corporation

Sep 1990 - May 1996 (5 years 9 months)

Multi-Unit National Account Sales Systems Coordinator ❖ Pricing negotiation, promotional program budgets, customer service for assigned accounts ❖ Marketing program planning, Geographic Pricing System, contract compliance ❖ Monthly/quarterly vendor tracking & sales audits for Multi Unit National Accounts (30) Corporate Contract Coordinator ❖ Government and non-profit contracts, historical pricing data, current market trend, pricing forecast ❖ Procurement, contract price negotiations, regulation compliance, awards/modification ❖ Bi-annual Merchandising/Procurement Conference planning and execution (venue reservation, conference set-up, vendor registration, material preparation) Customer Service Specialist, Procurement ❖ Procurement for ass

Lucy Kristina Yi

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