lucio irving hernandez tovar

lucio irving hernandez tovar

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Service desk analyst
Ciudad López Mateos, State of Mexico, Mexico
Contact lucio regarding: 
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Résumé

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  • Diebold Nixdorf
    Service Desk Analyst
    Diebold Nixdorf
    Mar 2023 - Sep 2023 (7 months)
    Technical support to gasoline stations BP Spain System management with Linux commands to eps and Pos server. Ticket tools, Cestrack, Ebs, Service now, Jira Ping, POS remote management Citrix gateway tools Unlock transactions. Escalate incidents to the corresponding team Call handling
  • ITalent4U - Recruiting and Staffing agency | Nearshoring
    Help Desk Apple Analyst
    ITalent4U - Recruiting and Staffing agency | Nearshoring
    Mar 2021 - May 2022 (1 year 3 months)
    Troubleshooting Mac, iPhone, Ipad Change passwords Creaed incidents and escalated to 2 Level VPN configuration Tickets Helping Apple Users
  • R
    Intern Human Resources
    Rod Accesorios
    Jun 2018 - Oct 2019 (1 year 5 months)
    Job analysis Initial interviews Onboarding Search for IT profiles interview and technical exams Personnel administration Processes and manuals for training new personal