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Luciana Beatríz Barrientos Barrios

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Guatemala, Guatemala
Contact Luciana regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Propio Language Services
    Medical interpreter
    Propio Language Services
    Mar 2025 - Current (1 year 8 months)
    Handled live conversations between medical staff and Spanish-speaking patients, using clear communication to
    build trust and keep interactions productive.
    Supported service completion by helping patients understand instructions, next steps, and appointment-related
    information in real time.
  • Grubhub
    Customer and tech support representative
    Grubhub
    Apr 2024 - Jan 2025 (10 months)
    Provided real-time customer and technical support through chat and phone, using solution-focused
    communication that strengthened retention and satisfaction.
    Maintained strong CSAT, AHT, and FCR performance while supporting customers in a fast-paced environment.
    Delivered floor support on complex cases, helping resolve escalations and protect customer relationships.
  • M
    Client intake and sales representative
    Morgan&Morgan
    Mar 2021 - May 2022 (1 year 3 months)
    Managed first-contact conversations with prospects and used consultative sales communication to encourage
    them to hire the firm.
    Delivered sales pitches, qualified interest, and transferred promising cases to the appropriate legal team.
Projects (professional or personal) verified_user 0% verified
  • monday.com
    Platform support associate
    monday.com
    Aug 2023 - Dec 2023 (5 months)
    Supported users of project management and productivity platforms by explaining features clearly and helping
    drive platform adoption.
    Worked with Google Workspace and Salesforce CRM while assisting with account questions and workflow
    issues.