Luc Darlus Mallet Customer support agent

W

M

Interpreter at MRA Law Groupe

World Global Services, MRA Law Group

Jan 2018 - Current (8 years 8 months)

Client Care Agent

INTERPRETER AGENT

Languageline

May 2022 - May 2024 (2 years 1 month)

❖ The Haitian-Creole Telephone- Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Haitian-Creole and English speakers. ❖ The interpreter is responsible to handle the following Queues that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. ❖ Interpreter processes information quickly, concisely and recognizes sensitive cultural differences before rendering interpretation. ❖ The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. ❖ The audio interpreting sessions may involve simple or com

Roadside Assistance

Agero+Swoop

Feb 2017 - Sep 2022 (5 years 8 months)

Arise Solutions

W

NETWORK ENGINEER

Western Digital Technologies

Nov 2011 - Dec 2016 (5 years 2 months)

❖ Set local account and global account / Set limited user and unlimited user for adequate Contract ❖ Conception of cable and upgrade a network system (computer) and diagnosis with Remedy 7 ❖ Setup and configuration for Server Back-up Domain Controller for Management ❖ Set up and configure a wireless network ❖ Set up and configure Directway antenna via satellite IA8, G13 ❖ Conception of network graphic and IoT on the Market ❖ Installing and configuring the network with the account software QuickBooks, Microsoft 365 configuration. ❖ Utilized customer service skills to enhance communication with clients, ensuring their needs were met during network setup and configuration processes. ❖ Implemented CRM (Customer Relationship Mana

W

Tech support

Western Digital company

Nov 2011 - Dec 2016 (5 years 2 months)

Bilingual Representative

B

Receptionist

Bavaro IberoStar

Feb 2010 - Dec 2012 (2 years 11 months)

Receptionist

Customer representative

Boost Mobile

Jan 2008 - Dec 2011 (4 years)

Customer representative

Tmobile

Jan 2008 - Dec 2010 (3 years)

Customer representative

H

Shop seller

Hotel Flamenco

Feb 2007 - Nov 2008 (1 year 10 months)

Selling Services.

Technician Repair Computers (Dr PC)

InfoNet

Jan 2004 - Apr 2025 (21 years 4 months)

Engineer Administrator of Network

InfoNet

Luc Darlus Mallet

About

Detail

Timeline

Résumé