Lucas Resende Cunha

Global IT Project Manager

SmithNephew

Jan 2024 - Current (2 years 7 months)

• Managed digital health integration projects, ensuring HIPAA compliance and enhancing data security for 10K+ users. • Aligned global stakeholder objectives, optimizing resource allocation and project outcomes. • Led the successful implementation of Salesforce CRM for U.S.-based sales teams, optimizing sales operations and customer relationship management, which included configuring Salesforce to streamline lead tracking, pipeline management, and client communication—critical for enabling sales teams to close deals efficiently. • Collaborated with stakeholders to ensure Salesforce was tailored to business goals, directly supporting sales teams in achieving targets, thereby improving data-driven decision-making and enabling faster deal

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Project and Partnerships Manager

Zenysis Technologies

Jan 2021 - Jan 2024 (3 years 1 month)

• Designed and deployed a custom analytics platform for 10+ government clients, improving system interoperability by 40%. • Led a U.S. based team in software customization, achieving a 95% client satisfaction rate. • Expanded strategic partnerships, increasing the company's international reach by 20%. • Leveraged knowledge of Salesforce principles by customizing software platforms to meet client needs, including CRM-like functionalities such as data integration and client workflow automation, enhancing operational efficiency. • Advocated for robust data security protocols during client engagements, integrating encryption and compliance frameworks to ensure secure data interoperability, thereby indirectly supporting cybersecurity sal

Project Manager

World Health Organization (WHO)

Jan 2020 - Jan 2021 (1 year 1 month)

• Directed the migration to SAP S/4HANA, boosting operational efficiency by 30%. • Facilitated Scrum ceremonies (Daily Scrums, Sprint Planning, Retrospectives), fostering collaboration across cross-functional teams. • Leveraged expertise in Salesforce to inform system integrations, designing user-friendly workflows in SAP that ensured seamless adoption by health ministry teams. Advocated for CRM principles to streamline health data processes and improve cross-departmental communication. • Negotiated with diverse stakeholders, including governments and NGOs, to align priorities and secure resources for system transitions, successfully persuading decision-makers to adopt standardized workflows that reduced manual data entry by 30%. •

Business Analyst

Wiz

Jan 2019 - Jan 2020 (1 year 1 month)

• Implemented Salesforce CRM, increasing lead conversion rates by 20%. • Optimized sales funnels, reducing customer acquisition costs by 15%. • Led Salesforce and HubSpot implementations, customizing these platforms to meet client needs, which involved presenting technical workflows, data integration strategies, and automation features to stakeholders, effectively translating complex functionalities into actionable business benefits. For instance, I demonstrated how Salesforce dashboards could optimize sales pipelines, reflecting the structure of technical product pitches. • Advocated for internally developed digital tools (e.g., chatbots, websites) by showcasing their technical architecture, user interfaces, and ROI, emphasizing ease

Trainee

Huawei Technologies

Jan 2018 - Jan 2019 (1 year 1 month)

• Coordinated infrastructure projects for major telecom operators, improving project delivery timelines by 10%. • Developed training programs for new team members, enhancing onboarding efficiency. • Supported sales and business development initiatives at Huawei Technologies, particularly in the negotiation and closing of technical solution deals, collaborating with internal teams and external clients to deliver customized solutions that met their business needs. • Involved in supply chain optimization by coordinating with logistics and procurement teams to ensure the efficient delivery of technology solutions. • Conducted technical product presentations to clients, effectively communicating the value of our solutions and aligning th

Internship

BRF

Jan 2017 - Jan 2018 (1 year 1 month)

• Actively collaborated in the Commercial Department, gaining hands-on experience in data analysis and negotiations with major clients. • Utilized Salesforce to effectively manage the CRM for distributors in rural Brazil, enhancing communication and relationship management. • Coordinated the implementation of supply chain optimization solutions, ensuring seamless inventory connectivity between our operations and those of the distributors, which significantly improved efficiency and stock management.

Lucas Resende Cunha

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