L

Lucas de Araújo

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São Paulo, Brazil

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work
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Jobs verified_user 0% verified
  • Sporty Group
    Customer Success Agent
    Sporty Group
    Jan 2025 - Current (1 year 7 months)
    • - Provide customer support related to deposits, withdrawals, bonuses, and platform errors. • - Handle sensitive financial transactions, investigate their causes, and communicate with internal departments. • - Deliver proactive and empathetic support via chat, email, and phone. • - Collaborate with internal departments to optimize customer satisfaction and retention. • - Use internal platforms to manage and track cases efficiently.
  • Workanova
    Customer Support Agent
    Workanova
    Mar 2024 - Jan 2025 (11 months)
    • - Supported online casino users with financial, promotional, and technical issues. • - Handled real-time chat support using Intercom and LiveChat. • - Ensured compliance and accuracy when resolving payment and withdrawal problems. • - Perform client KYC processes and analyze suspicious betting patterns and transactions on user accounts for detection and reporting to AML teams. • - Analyzed support trends and contributed to improving internal processes.
  • Concentrix Brasil
    Customer Support Agent – Roblox
    Concentrix Brasil
    Jun 2023 - Jan 2024 (8 months)
    • - Assisted users via email with issues related to payments, accounts, and gameplay. • - Used internal knowledge bases to troubleshoot and document recurring issues. • - Maintained high-quality service while explaining technical steps in a clear, friendly way.
  • ByteDance
    Content Moderator – TikTok
    ByteDance
    Jul 2022 - Jan 2023 (7 months)
    • - Reviewed up to 1,000 multimedia content items daily following Trust & Safety policies. • - Participated in team meetings and QA sessions to improve accuracy and policy alignment. • - Flagged misinformation, including political fake news, with high precision.
  • Concentrix Brasil
    Customer Support Agent – Google Play
    Concentrix Brasil
    Dec 2020 - Jul 2022 (1 year 8 months)
    • - Provided phone, chat, and email support for technical and account-related issues. • - Helped users with password recovery, billing problems, and digital content access. • - Applied human-centered communication tailored to each user's tone and level of understanding.
  • C
    Customer Support Agent – Apple
    Conduent Brasil
    Jun 2020 - Dec 2020 (7 months)
    • - Supported Apple users with issues related to iCloud, devices, payments, and Apple Pay. • - Assisted with product setup and guided users on iOS features. • - Maintained high satisfaction by offering clear, proactive solutions.