CSR public Remote experience
Infinite Herbs & Specialities
Oct 2024 - Current (1 year 9 months)
As a Customer Service Representative (CSR), I was responsible for handling customer inquiries promptly and professionally via telephone and email, ensuring that clients received accurate and complete information about our products and services. I managed a portfolio of approximately 15 clients, addressing their needs and resolving issues in a timely manner. My role included accurately processing customer purchase orders and invoices in our computer systems, while efficiently resolving customer problems, complaints, and service issues. I followed up on client cases to ensure satisfaction and proper resolution, collaborating with other departments to tackle complex customer issues. Additionally, I escalated matters as necessary to guarantee q
