Luan Fagundes Affonso

Luan Fagundes Affonso

About

Detail

High-Performing Sales & Customer Experience Specialist
Ciudad de Guatemala, Guatemala, Guatemala

Contact Luan regarding: 
work
Full-time jobs
Starting at USD1k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Sun Coast Sciences
    Protocol Review Specialist (Sales Agent)
    Sun Coast Sciences
    Jan 2026 - Current (8 months)
    • Drive high-volume sales conversions and conduct targeted consumer consultations through inbound and outbound omnichannel communications (calls, live chat, and email). • Manage end-to-end customer sales pipelines, improving customer retention strategies and maximizing lifetime value through strategic cross-selling. • Optimize workflows and maintain strict data integrity utilizing CRM platforms including Zendesk, Salesforce, and HubSpot
  • OLA Vacations
    Travel Advisor (Sales Agent)
    OLA Vacations
    Jan 2023 - Jan 2025 (2 years 1 month)
    • Managed direct, high-volume cruise line travel sales and inquiry pipelines in a fast-paced environment. • Executed complex, multi-platform computer tasks simultaneously while maintaining a high volume of daily client calls. • Maintained deep industry knowledge to successfully pitch, consult, and close premium travel and vacation packages.
  • D
    Team Leader
    Disney Cruise Line – Fantasy
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Led a high-performing international customer service team on board, ensuring strict adherence to elite Disney hospitality and safety standards. • Fostered a proactive, results-oriented team culture focused on guest satisfaction and efficiency. • Resolved complex, high-stakes guest issues quickly and empathetically under tight operational timelines.
Education verified_user 0% verified
  • NA
    Professional Certifications & Trainings
    NA
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Sales: Multiple Professional Sales Certifications. • Maritime & Hospitality: Multiple Cruise Line Certificates, Marlins English Language Test, STCW Certification.
  • U
    Degree in Logistics
    Unicarioca
    Jan 2020 - Jan 2022 (2 years 1 month)
    During the degree program at UniCarioca, it was focused on process optimization, supply chain management, and quality compliance to streamline complex corporate workflows and improve operational efficiency.