Laura Cruz

Laura Cruz

About

Detail

Civil Engineer turned Recruitment Operations Leader | Account Management & Client Experience
Siguatepeque, Comayagua Department, Honduras
Contact Laura regarding: 
work
Full-time jobs
Starting at USD3.5k/month
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • HireLATAM
    Client Experience Operations Manager public Remote experience
    HireLATAM
    Jul 2024 - Current (2 years 3 months)
    - Guarantee Client Satisfaction: I meticulously review and qualify candidates submitted by recruiters, ensuring they meet all client requirements before presentation.
    - Quality Control Expert: I review and approve assessments created by recruiters, ensuring they align with client needs. Additionally, I approve both client and job descriptions before they reach their respective audiences.
    - Process Optimization Champion: I develop and refine position assessments, case study evaluations, and personality tests. I also maintain and build new SOPs for the recruiting team, ensuring optimal efficiency.
    - Data-Driven Decisions: I analyze client requirements to establish benchmarks for candidate quality and improve overall retention.
  • Virtual Latinos
    Recruitment Manager public Remote experience
    Virtual Latinos
    Aug 2021 - Jul 2024 (3 years)
    ● Oversaw a team of 10+ recruitment specialists, agents and sales associates.
    ● Created and supervised training of new hires to accomplish assigned tasks.
    ● Coordinated and assigned day to day tasks for the recruitment team.
    ● Handled client communication during candidate delivery and selection.
    ● Organized and selected top candidates for daily recruitment processes.
    ● Strategized the next course of action based on data collected and KPIs report creation.
  • Amazing Grace Academy
    Math & Science Teacher 6-11th grade
    Amazing Grace Academy
    Jul 2017 - Dec 2017 (6 months)
    - Planning and grading homework and tests
    - Teach multiple grades at a time (it was a very small school)
  • Constructora Fortaleza
    Field Technical Assistant
    Constructora Fortaleza
    Aug 2016 - May 2017 (10 months)
    - Coordinate raw materials delivery and appropriate use
    - Buy supplies and ensure available inventory
    - Plan daily activities in projects
    - Supervise projects when needed
    - Oversee ongoing projects and conduct client site tours, providing professional guidance on integrated service scopes including landscaping, home services, home renovation, and industrial construction to ensure alignment with client expectations.
  • C
    Summer Camp Coordinator and Director
    Carolina Cross Connection
    May 2016 - Jul 2018 (2 years 3 months)
    ● Planned and prepared a long-lasting experience for 25+ campers from North Carolina.
    ● Organized activities including projects in children’s homes, camp games and worship.
    ● Handled finances and stocked supplies for projects.
    ● Coordinated available projects with children’s home directors to supply their needs/wants.
    ● Utilized landscaping skills to plan and implement a greenhouse project for a partner children’s home, enhancing their facilities and educational resources.
    ● Executed construction projects, including the building of sheds and chicken coops, demonstrating effective project and operations management to meet the specific infrastructure needs of the children’s homes.
  • Convergys
    Customer Service Representative & Team Leader
    Convergys
    Aug 2013 - Current (13 years 2 months)
    - Customer Service Rep
    - Coaching agents (20+)
    - Payroll and kpi work
Education verified_user 0% verified
  • UNITEC SPS
    Civil Engineering
    UNITEC SPS
    Apr 2014 - Dec 2018 (4 years 9 months)
    - Studied different software for engineering jobs