Roberto Rosales

Roberto Rosales  new_releases

About

Detail

Customer Experience and Sales
Quintana Roo, Mexico
Contact Roberto regarding: 
Flexible work
Starting at USD30/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Community manager public Remote experience
    Leonardo.Ai:
    May 2023 - Current (3 years)
    I manage a thriving community of 1.7 million users, fostering meaningful engagement. Design and implement impactful structures, roles, and activities on one of the world's largest Discord servers. Nurture individuals and drive vibrant community interactions by implementing gamification strategies to increase user engagement and conversion. Design engagement flywheels to achieve User Generated Content to be used in marketing efforts.
  • Cloudbeds
    Business Development Representative
    Cloudbeds
    Aug 2021 - Jan 2022 (6 months)
    - My goal was to make the first contact between the company and the potential customers, identifying opportunities to help them with the company's technology. - Business development representative. - Desarrollo de oportunidades de negocio · Llamadas en frío · Generación de contactos · Para empresas (B2B) · Ventas
  • A
    Community Manager
    Astroport (Delphi Labs):
    Dec 2020 - Jul 2021 (8 months)
    - Community management for a crypto Automated Market Maker. - Develop, nurture and take care of the communities needs. - Design and execution of the action plan to achieve specific targets.
  • S
    Sales Manager Grupo Colorines
    Mar 2020 - Mar 2021 (1 year 1 month)
    - This sales position helped me to develop and execute my own Sales Process, by attracting new leads and converting them into customers. - Designing and executing my own publicity on social media. - Selling land gave me the amazing opportunity to create, train and help to succeed sales teams
  • Booking.com
    Ejecutivo comercial
    Booking.com
    Mar 2017 - May 2019 (2 years 3 months)
    Ejecutivo comercial dedicado a mantener una cartera de hoteles, incrementar ocupación y colaborar con los hoteleros para obtener descuentos y promociones exclusivas.
  • Teleperformance Mexico
    Quality Specialist
    Teleperformance Mexico
    Feb 2016 - Feb 2017 (1 year 1 month)
    As a supervisor, I was responsible for an agent's team dedicated to B2B customer care dedicated to helping the agencies to solve any problem or change related to the reservations. Identifying development opportunities for the agents and then providing workshops and training to help them be better at their job. As Quality Specialist I had the opportunity to create from scratch the Quality Process that got implemented in all the offices worldwide. Also, I was responsible for the Quality assessment of 150 agents, listening to their calls, and providing individual feedback and follow-up.
  • B
    Sales Executive
    BUZONE
    Jan 2015 - Feb 2016 (1 year 2 months)
    Managed the company's portfolio to maintain and increase sold services. Prospection and sales for new customers, national and international wide. Creation and management of personalized campaigns for our business partners.
  • Banco BBVA
    Help Desk Coordinator
    Banco BBVA
    Jan 2009 - May 2012 (3 years 5 months)
    Coordinated a Help Desk in charge of attending incidents and emergencies, based on ITIL methodology, between affected countries and the Regional Technical Support until the service recovery. Coordinated work teams to attend to low severity incidents and administrative tasks. Personally managed high severities incidents and emergencies.
Education verified_user 0% verified
  • Universidad Nacional Autónoma de México
    Economía
    Universidad Nacional Autónoma de México
    Jan 2008 - Dec 2012 (5 years)