Lovenia Tomas

Customer Service Representative

Doxa

Nov 2022 - Jan 2026 (3 years 3 months)

As a Customer Service Representative, I efficiently processed orders from various channels, including EDI orders, Amazon, Purchase Orders, chats, and phone orders, entering them into the ERP system (NetSuite) for US clients. I managed customer accounts, providing timely updates on stock availability, pricing, order changes, and shipment status. In addition to supporting sales coordinators, purchasing, shipping, and accounting, I handled incoming phone calls, chats, and emails to ensure a seamless customer experience. I also managed RMAs and NCRs while actively supporting the implementation of automation and process improvements. My familiarity with warehouse management systems, gained through collaboration with associated teams, allowed me

Order Management Specialist

Philips

Oct 2019 - Aug 2022 (2 years 11 months)

Checking approvals and required requirements of internal controls and documents and creating Sales Orders creation in SAP for ANZ and Korea clients (and other APAC regions). Communicating with clients such as Sales Team, Account Managers, Project Managers, and different teams (factory, supplier, vendor, logistics, and finance) for products inquiries and specifications, pricing issues, legal team for Q&R blocks, credit holds, shipment blocks, order configuration changes, status monitoring, shipment and deliveries of the orders – through calls, emails and chat. Processing the invoice or billing of the orders along with checking of the required docs such as POD and bill of lading. Assist and place purchase order with third party supplier and c

Order Support Specialist

Ingram Micro

Jul 2014 - Oct 2019 (5 years 4 months)

Data entry and processing of regular purchase orders and EDI orders in an accurate and timely manner for US and ANZ clients through Salesforce and SAP. Assist customer for order/product quotations and quote modifications for special pricing. Interface with customers to address order related inquiries such as availability of product, pricing, and fulfillment timing and making phone calls for payment information and other pertinent information such as addresses and phone numbers. Collaborate with sales, supply chain and customer support teams to resolve order issues such as order status, parts availability, and purchase order terms. Resolve customer complaints via phone, email, mail. Prepare data for end day of reports with the use of Microso

Customer Support Professional

Convergys

Apr 2011 - Jun 2014 (3 years 3 months)

Resolving product or service problems for Microsoft accounts. Providing accurate, valid, and complete information by using the right methods/tools to the account holders. Managing of data/web content. Transcribe data (e.g., conference calls, medical, legal, and business). Meet personal/team sales targets and request handling quotas.

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Customer Service Representative

PHILIPPINE PIZZA INC

Jun 2007 - Mar 2011 (3 years 10 months)

Order taking for a food delivery company through inbound and outbound calls. Assist customer for ticket reservations, prices, and inquiries. Resolve customer complaints via phone. Inform customers of deals and promotions, products, and service.

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Lovenia Tomas

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Behavioral traits