Lourdes Recinos

Lourdes Recinos

About

Detail

Guatemala City, Guatemala Department, Guatemala
Contact Lourdes regarding: 
work
Full-time jobs
Starting at USD1.65k/month
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Legal Translator
    AG Traducciones
    Jan 2022 - Jan 2025 (3 years 1 month)
    Translation of legal documents, such as letters, certificates, goverment certificates.
  • Lean Solutions Group
    Logistics Coordinator
    Lean Solutions Group
    Jan 2022 - Jan 2025 (3 years 1 month)
    As a Logistics Coordinator, I was responsible for reviewing paperwork and ensuring that all loads were accurate and delivered on time. I meticulously checked on routes for drivers, optimizing logistics operations to enhance efficiency. Additionally, I updated information on websites and apps provided to customers, ensuring they received timely and accurate updates. My role also involved scheduling appointments and performing track and trace activities to maintain operational flow. While customer service and customer relationship management (CRM) were not my primary responsibilities, I recognized their importance in fostering effective communication and collaboration with clients, which ultimately contributed to organizational effectiveness
  • GoTo
    Technical support specialest-Customer Succes agent
    GoTo
    Jan 2020 - Jan 2022 (2 years 1 month)
    As a Technical Support Specialist and Customer Success Agent, I provided comprehensive customer support to all clients, educating them on the functionality of various products and guiding them through the onboarding process, including installation and usage. I assisted customers with technical issues such as internet connectivity, network challenges, and audio equipment problems, ensuring a seamless experience. Additionally, I supported clients in recovering data and managing user accounts. My experience with CRM tools enhanced my ability to maintain effective customer relationships, allowing me to deliver tailored support and solutions. While my role did not primarily focus on administrative or virtual assistance, the organizational skills
  • Food for the Hungry
    Freelancer Translator
    Food for the Hungry
    Jan 2019 - Jan 2021 (2 years 1 month)
    Assistance in translating correspondence beteween sponsored children and their sponsors.
  • G
    HR Assistant - Recruiter
    Global Support
    May 2017 - May 2019 (2 years 1 month)
    Recruitment process (searching, screening, interview, onboarding, offboarding) assist on payroll process, vacations, leave permitions, abcents, goverment forms (401k, Child support, etc).
  • World Connection
    Technical support specialest-Customer Succes agent
    World Connection
    Jan 2017 - Jan 2019 (2 years 1 month)
    Provide customer support on software Quickbooks and Quicken, assint on installation process, educate customer on how to use both software and how to manage simple issues, help customer on creating accounts.
  • Conduent Company
    Travel advisor
    Conduent Company
    Nov 2013 - Jan 2017 (3 years 3 months)
    As a Travel Advisor, I provided exceptional assistance to Royal Caribbean customers with their cruise and flight reservations, ensuring a seamless travel experience. I managed comprehensive travel plans, including transportation and accommodation, while addressing any requests or inquiries related to flights or cruises. My role required a strong focus on customer service, where I utilized my skills in virtual assistance to enhance communication and support for clients, ensuring their needs were met promptly and effectively. Additionally, I maintained meticulous attention to detail in managing travel arrangements, fostering positive customer relationships and delivering results that exceeded expectations.
  • TELUS International
    Customer service rep
    TELUS International
    Jan 2011 - Nov 2013 (2 years 11 months)
    Customer service rep
Education verified_user 0% verified
  • Universidad Galileo
    Administracion de empresas - Human
    Universidad Galileo
    Jan 2020 - Jan 2023 (3 years 1 month)