Lourdes Milagros Teves Diaz

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Bilingual receptionist

PG. INTERCALL SERVICES E.I.R.L

Jan 2022 - Jul 2022 (7 months)

Coordinator of medical appointments, creation of files for new patients and follow-ups of established patients. bilingüe •Reception of calls from patients, hospitals and pharmacies, data collection and sending of corresponding messages. •Management of the English and Spanish language for communication with patients and calls, facility to help patients who do not have the management of both languages. •Customer service on how to prepare for your first medical appointment, or procedure to take, help with directions to hospitals, centers and offices. •Confirmation and rescheduling of appointments subject to the availability of the doctor, work under pressure. •Data collection and handling of sensitive information such as medical insuranc

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recepcionista bilingue

PG INTERCALL SERVICES

Jan 2022 - Current (3 years 7 months)

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Audiovisual Communication Intern

CITED CORP S.A.C

Jan 2021 - Jun 2021 (6 months)

Administrative

LIMAW

Aug 2019 - Jul 2020 (1 year)

Social media position to contend in the client's personal brand. •Generate audiovisual content for Social Networks •Video creation for Facebook and Instagram (Adobe Premier intermediate level) •Content creation for networks (Adobe Illustrator and intermediate level photoshop) •Management of Facebook, Instagram and Twitter networks for content •Preparation of content grids for social networks (Excel intermediate level) •Writing notes and drafts in Wordpress (basic level). •Aug 2019 - July 2020 Lima, Perú INDEPENDENT ADMINISTRATOR Administrative Assistant •Collect payment and service documents, deposits to deliver to the administration. •Preparation of monthly financial reports in Excel (intermediate level), monthly preparation of t

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Medical Interpreter

Interactive Contact Center (ICCBPO)

bilingüe •Answering calls in a professional manner, acting according to the Interpreter's code of conduct. •Be aware of the specific vocabulary of the industry the interpreter works with as health care, customer service, car industry and laws. •Rendering all messages accurately and completely, without adding, omitting, or substituting. •Providing interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication •Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. •Provide the highest level of customer service during interpreting •Completion of daily activity logs and other documentation. •Communicate

Lourdes Milagros Teves Diaz

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