Lou Maverick Marasigan

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Freelance Virtual Assistant – Property Management

Fortify Properties LLC

Jun 2023 - Nov 2025 (2 years 6 months)

• Managed tenant communications, rent follow-ups, and payment plans with high levels of accuracy and professionalism. • Served as first point of contact for inquiries and coordinated with property managers.

Freelance Virtual Assistant – Appointment Setter

Propel

Jan 2023 - May 2023 (5 months)

• Handled inbound inquiries and scheduled appointments while maintaining accurate records and daily reports.

Credentialing Specialist

Path Mental Health

Nov 2021 - Dec 2024 (3 years 2 months)

• Reviewed and verified credentials of mental health providers, including licenses, certifications, education, malpractice history, and work experience. • Performed CAQH data entry and validation for professional therapists while maintaining full HIPAA compliance. • Conducted primary source verification of professional licenses and insurance policies. • Coordinated with providers and insurance companies to obtain required documentation and resolve discrepancies. • Maintained accurate, up-to-date credentialing records, tracked expirations, and managed renewal processes. • Managed email correspondence between providers, staff, and insurance carriers to ensure timely credentialing.

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Team Lead Trainee & Trainer / Process Associate

Thoughtfocus LLC

Mar 2016 - Oct 2021 (5 years 8 months)

• Conducted mortgage verification processes, including employment, income, and asset verification for loan files. • Served as Verification of Employment lead, ensuring accuracy and timely completion of verification requests. • Handled high-volume customer and stakeholder inquiries (borrowers, loan officers) via phone, email, and chat while maintaining professional standards. • Trained and supported new team members on verification procedures, processes, and quality standards. • Maintained detailed records of all verifications and communications in compliance with company and client requirements. • Collaborated across teams to meet daily production targets and improve process efficiency.

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Change Agent (Customer Service Representative)

Noble Trends Unbound

Dec 2014 - Mar 2016 (1 year 4 months)

• Conducted outbound calls, appointment setting, and lead follow-up for sales and service.

Lou Maverick Marasigan

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