Louis Raphael Pulido
About
Detail
Metro Manila, Philippines
Contact Louis regarding:
Flexible work
Résumé
Jobs
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SaaS Product SpecialistOpusOct 2024 - Apr 2026 (1 year 7 months)- GVirtual AssistantGordian Staffing (Pro Invest Realty)Mar 2024 - Aug 2024 (6 months)• Managed billing processes, accounts receivable/payable, and property information for 90+ properties. • Created and tracked work orders, assisting property managers with administrative and special tasks. • Coordinated with project managers and maintenance teams to ensure smooth operations.
- TCustomer Service RepresentativeTeleTech (Peloton)Mar 2023 - Mar 2024 (1 year 1 month)• Supported members via chat, calls, and email for Peloton's bikes, rowers, and treadmills. • Provided troubleshooting, guided repairs, and arranged part replacements. • Coordinated logistics for product delivery and handled billing and account inquiries.
- ACustomer Service AgentAcquire (Roblox)Dec 2020 - Dec 2022 (2 years 1 month)• Assisted parents and players via email with account security, transactions, and technical issues. • Handled hacked accounts, password resets, and ensured safe gaming through content moderation.
- SCustomer Care ExecutiveSutherland (Disney+)Feb 2019 - Jul 2020 (1 year 6 months)• Delivered chat, email, and phone support for Disney+ customers. • Assisted with billing, subscription changes, refunds, and account security. • Troubleshot technical issues across multiple devices (smart TVs, mobile, streaming devices).
- STechnical Support RepresentativeSitel (AT&T; DirecTV)Feb 2018 - Jan 2019 (1 year)• Provided phone support for billing, payments, and service issues. • Assisted with account retention and adjustments to enhance customer satisfaction.
- PChat SpecialistProbe Group (Lead Chat)Sep 2015 - Jan 2018 (2 years 5 months)• Handled 4+ concurrent chats for 350+ global clients, converting visitors into leads. • Captured and processed customer info, generating qualified leads for clients.
Education
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- SBachelor of ArtsSTI GlobalMay 2015 - Oct 2015 (6 months)
- SHigh School DiplomaSt. Bernard Academy of Taguig Inc.May 2012 - Jan 2013 (9 months)