L
Louie Angelo Dilag
About
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Philippines
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Full-time jobs
Résumé
Jobs
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Onboarding and Support SpecialistBotkeeper IncFeb 2019 - Feb 2026 (7 years 1 month)• Provided end-to-end operational, onboarding, and administrative support across multiple internal teams in a fast-paced remote environment supporting U.S. operations.
• Managed CRM-based workflows using HubSpot, including ticket handling, task coordination, and case tracking to ensure timely resolution and accurate documentation across systems.
• Supported customer onboarding, account setup, and internal process coordination, ensuring smooth implementation and accurate data entry across operational platforms.
• Maintained and updated customer and operational records, ensuring high data accuracy, consistency, and compliance with internal standards.
• Performed reporting and workflow tracking tasks, including monitoring t- Team Leader OSSBotkeeper IncFeb 2019 - Feb 2026 (7 years 1 month)• Led and mentored a remote onboarding and support team in a fast-paced SaaS environment, helping maintain high operational standards and team performance.
• Assisted in improving team workflows and onboarding processes, contributing to faster client setup and improved operational efficiency.
• Supported team development through coaching, task guidance, and day-to-day performance support.
• Collaborated with operations and internal departments to resolve workflow issues and improve cross-functional coordination.
• Helped maintain accountability, documentation accuracy, and consistent service quality across team operations. - PMarketing StaffPhilippine Women’s UniversityJul 2018 - Dec 2018 (6 months)• Assisted with administrative coordination for marketing activities, events, and internal communications.
• Maintained organized records and documentation for campaigns and university activities.
• Coordinated with different departments to support marketing operations and student engagement initiatives.
• Supported email communications, promotional activities, and documentation management. - STechnical SupportSubic Bay Peninsular HotelOct 2015 - Jan 2018 (2 years 4 months)• Provided technical and administrative support for daily hotel operations, ensuring systems and operational processes ran smoothly.
• Maintained documentation of technical issues, operational requests, and resolution tracking for internal reporting.
• Assisted staff with system usage, troubleshooting, and coordination of operational concerns.
• Supported cross-functional teams with system maintenance, workflow coordination, and operational issue resolution.
• Helped improve operational efficiency by assisting with process improvements and technical support coordination.
Education
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- LBS Business Management major in Human Development ManagementLyceum of Subic BayJun 2008 - Mar 2012 (3 years 10 months)Subic Bay Freeport Zone, Philippines