Lorimar Atienza Licensed Psychometrician

Care Advisor

A Place for Mom

Nov 2023 - Mar 2026 (2 years 5 months)

A Place for Mom is a personalized in-home care advisory services, connecting families with over 2,000 local providers for non-medical needs. (Platforms Used: Slack, Dashboard, Lead Queue, NICE Agent Web Station, Gong, Microsoft Outlook, Excel)
• handles 200-250 calls per day
• when clients need caregivers, I connect them with local agencies for additional help

W

Sales/Admin Rep

Whizz Tech Pty. Ltd.

Sep 2020 - Oct 2023 (3 years 2 months)

Lead Engagement & Conversion: (handles 200-250 calls per day) Proactively contact prospective clients who have inquired about cleaning and relocation services to qualify needs and provide tailored solutions.
Client Acquisition & Scheduling: (closes the deal) Facilitate the end-to-end booking process for cleaning and moving contracts, ensuring optimal scheduling and resource allocation.
Administrative Management: Execute comprehensive administrative functions, including database maintenance, documentation, and operational support.
(Platforms Used: Excel, Salesforce, Admin Panel, Slack, Zendesk, Atlassian)

R

English Tutor

Rarejob.com

Jul 2019 - Sep 2019 (3 months)

P

Guest Experience Evaluator

Peak Hospitality Solutions

Jul 2019 - Sep 2019 (3 months)

Performs qualitative and quantitative audits as a "mystery caller" to 5-star hotels to ensure brand consistency, operational excellence, and the delivery of high-touch hospitality.

T

Phone Prospector

The OMC Group

May 2019 - Jun 2019 (2 months)

Pitching search engine visibility services to law firms via cold calls.

S

Senior Representative / Quality Assurance Analyst

Streamlined Efficiency LTD.

Aug 2014 - Jun 2020 (5 years 11 months)

Quality Monitoring: Execute quality audits for a 15-agent cohort.
Escalation Management
Financial Resolution
Logistics Oversight
Workforce Management

C

Intuit Customer/Sales/Technical Support Representative (Quickbooks and Payroll)

Convergys - Cebu

Sep 2013 - Aug 2014 (1 year)

B2B - Quickbooks supports B2B operations and offers integration with B2B e-commerce platforms
Discrepancy Resolution: Because of their certification, CBs specialize in finding and fixing "hidden" payroll errors, such as incorrect tax withholdings or benefit deductions.
Regulatory Compliance: They stay updated on changing labor laws and tax deadlines, ensuring the business avoids expensive IRS or state penalties.
Employee Confidence: By maintaining accurate records and timely payments, a CB helps maintain high morale and trust within the owner's team.
Upsell Quickbooks and Payroll Application

T

Charter Cable Billing/Sales/Technical Support Representative (Cable, Internet, and Phone)

Teletech - Dumaguete City

Jul 2008 - Aug 2013 (5 years 2 months)

Account Auditing: Conducted comprehensive reviews of customer billing cycles to identify expiring promotional rates and proactively offer retention packages.
Dispute Resolution: Resolved complex billing discrepancies, including equipment fee errors and unauthorized charges, maintaining a high first-call resolution (FCR) rate.
Retention & Negotiation
Revenue Recovery: Managed credit requests and service adjustments for outages, ensuring compliance with local franchise fees and corporate policy.
Network Diagnostics: Analyzed signal levels and "Provisioned Speed" metrics to identify discrepancies between hardware capacity and actual throughput.
Remote Provisioning: Executed manual firmware pushes and MAC address re-pro

Lorimar Atienza

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Résumé

Lorimar Atienza

About

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Behavioral traits