L
Lori Jones
About
Detail
Utah, United States
Résumé
Jobs
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- DIRS Tax Examiner-Collections|Dept. of Treasury,Jul 2024 - Feb 2025 (8 months)• Reviewed and analyzed delinquent taxpayer accounts to determine appropriate collection actions and ensure compliance with IRS regulations. • Assessed and processed installment agreements, evaluating taxpayer eligibility and structuring payment plans based on financial capacity and IRS guidelines. • Investigated taxpayer financial status, analyzing income, expenses, and assets to recommend appropriate collection alternatives. • Communicated with taxpayers via phone and written correspondence to negotiate payment arrangements, request documentation, and guide them in resolving outstanding liabilities. • Enforced collection actions, including recommending and processing liens, levies, and other enforcement measures when necessary. • Ed
- EYouth Mentor|ElevationsElevationsFeb 2024 - Jun 2024 (5 months)• Provided individualized emotional and behavioral support to neurodivergent adolescents facing severe mental health challenges, including schizophrenia, bipolar disorder, and severe anxiety or depression. • Utilized crisis intervention and de-escalation techniques to manage behavioral outbursts and promote emotional regulation. • Taught and reinforced coping strategies, self-regulation skills, and independent living skills to foster personal growth and stability. • Assisted adolescents in developing social communication and conflict resolution skills, enhancing their ability to navigate personal and professional relationships. • Implemented structured routines and goal-oriented mentoring to create a sense of predictability and stabili
- UDriver-Self-EmployedUberLyft|Clearfield,Jan 2022 - Aug 2023 (1 year 8 months)• Provided safe, reliable, and efficient transportation to passengers while ensuring excellent customer service. • Maintained exceptional ratings by prioritizing rider satisfaction, professionalism, and timely communication. • Managed navigation and route optimization to minimize delays and enhance travel efficiency. • Handled cashless transactions and app-based payments, ensuring accurate fare processing. • Assisted passengers with special needs, luggage, and accommodations for a comfortable travel experience. • Maintained a clean, well-maintained vehicle in compliance with Uber and Lyft standards. • Adapted to high-demand periods and peak hours, demonstrating flexibility and time management skills. • Ensured compliance with traffi
Self employedShopifySep 2015 - Sep 2019 (4 years 1 month)As a self-employed professional, I managed all aspects of my business, from strategic planning to daily operations, ensuring a high level of efficiency and customer satisfaction. I developed strong relationships with clients, tailored services to meet their needs, and implemented effective marketing strategies to grow my customer base. Additionally, I utilized Zendesk and Freshdesk for managing customer inquiries and support tickets, which streamlined communication and improved service delivery. My experience with ticketing software enhanced my ability to track customer interactions and resolve issues promptly, contributing to an overall positive customer experience.- AOffice ManagerA-Maid ServiceJun 1990 - Jul 1994 (4 years 2 months)
- Administrative AssistantSchool of Visual ArtsJun 1988 - Jun 1989 (1 year 1 month)
Education
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- DDriver's License CPR Certified National Phlebotomy CertificationJun 2025 - Current (1 year 5 months)
- AB.A. inAmerican Public University System|Jan 2013 - Jun 2017 (4 years 6 months)