Lori Goodpaster Engagement Specialist at Carenet Health

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Data Entry Clerk

Staff Management

Jan 2025 - Current (1 year 6 months)

Prepared orders for Doors by processing Purchase Orders into KTA/CRM systems. Communicated issues (cases) with customers via email and processed the orders into AS/400 system to finalize orders. This role was mostly performed as data entry only, as the contracted company wanted a paper trail left in CRM for any and all issues. They prefer no phone calls unless necessary.

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Team Lead

Carenet Healthcare

Apr 2024 - Jun 2024 (3 months)

Assist Team Manager with training of new employees. Performed Chat Support on Microsoft Teams and offered troubleshooting information as needed. Completes coachings (weekly & monthly) for the team and also helps Management with Special Projects. Run excel reports for team’s call statistics. Completed a manual with other team leads to assist with official documentation of procedures which is awaiting a pending approval from upper management. This was to put official procedures in place and eliminate unapproved procedure steps.

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Customer Service Representative

Carenet Healthcare

Feb 2024 - Dec 2024 (11 months)

Make Inbound/Outbound calls to Wellcare members to help them stay in medication adherence by asking probing questions to establish why there was a gap in their prescription refills. Offering assistance with ideas to help them stay on top of their medication to stay healthy. Following HIPPA laws while providing information to members, to protect their information.

Delivery Driver

DoorDash

Mar 2023 - Current (3 years 4 months)

Deliver grocery store items, fast food/restaurant items, and department store goods to customers in a timely and orderly fashion with a focus on quality and service as a whole.

Receiver

CNH

Aug 2015 - Aug 2023 (8 years 1 month)

Receive products that are unloaded from trucks and send them to their perspective areas for packaging, scanning, and shipping.

Packager

CNH

Aug 2015 - Aug 2023 (8 years 1 month)

Package parts to be shipped to customers.

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Packager

Staffing Resources

Feb 2015 - Aug 2015 (7 months)

Package parts to be shipped to customers.

Engagement Specialist

Carenet Health

Lori Goodpaster

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